Infection date and initial symptoms
02/06/2015 Initially a load of ads popped up and multiple applications downloaded onto my hard drive when I reloaded a wordpress blog.
Current issues and symptoms
Sometimes clicking on links results in some other page (either an ad or a "solve PC issues" page) coming up rather than the link clicked, and even clicking on blank space on the browser does it. There are ads on pages even with adblock on, and hyperlink ads within text on web pages. (I'm using Opera).
Steps taken in order to remove the infection
Malwarebytes, adwcleaner, and HitmanPro found a bunch of trojans, malware, and adware, and I manually uninstalled about 6 or 8 applications that I hadn't installed, but CloudScout is still active.

Lena S.

New Member
I would appreciate some help with this as I've spent hours trying to clean it now. I ran the Farbar Recovery Scan Tool and am uploading the logs from that. I don't know where the adwcleaner log is now and I don't know what aswMBR is. I also ran the CCleaner. Thanks in advance!
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Scan with Malwarebytes' Anti-Malware

Please re-run
Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.



Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Lena S.

New Member
Still got the dang ads! It seems to be making things a bit slow as well, although not horribly slow.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

Attachments

Lena S.

New Member
I think it worked! Cautiously optimistic, lol.

The adwcleaner log:


# AdwCleaner v4.203 - Logfile created 03/06/2015 at 17:20:59
# Updated 30/04/2015 by Xplode
# Database : 2015-06-01.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Eleanor - ELEANOR-PC
# Running from : C:\Users\Eleanor\Desktop\adwcleaner_4.203.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\Eleanor\AppData\Roaming\Mozilla\Firefox\Profiles\nj9gnlw5.default\user.js
File Found : C:\Users\Eleanor\AppData\Roaming\Opera Software\Opera Stable\Local Extension Settings\cigiagpbkapepgklncnajbakkpkopmam

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\SmartWeb
Key Found : HKLM\SOFTWARE\ORBTR
Key Found : HKLM\SOFTWARE\Universal

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801


-\\ Mozilla Firefox v34.0.5 (x86 en-GB)


-\\ Google Chrome v43.0.2357.81

[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Found [Extension] : fjfiaeaopgmgbenipljajjipecobmbni
[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Found [Default_Search_Provider_Data] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3333887&octid=EB_ORIGINAL_CTID&ISID=ISID_ID&SearchSource=58&CUI=&UM=8&UP=SPC2E70748-4931-4CEA-8EEB-1707E92897AE&D=060315&q={searchTerms}&SSPV=SPJSBT2A_sp_ch
[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3333887&octid=EB_ORIGINAL_CTID&ISID=ISID_ID&SearchSource=55&CUI=&UM=8&UP=SPC2E70748-4931-4CEA-8EEB-1707E92897AE&D=060315&SSPV=SPJSBT2A_sp_ch

-\\ Opera v29.0.1795.60


*************************

AdwCleaner[R0].txt - [28416 bytes] - [08/03/2015 22:32:48]
AdwCleaner[R10].txt - [5378 bytes] - [31/03/2015 16:16:52]
AdwCleaner[R11].txt - [314 bytes] - [08/04/2015 10:32:49]
AdwCleaner[R12].txt - [5917 bytes] - [08/04/2015 10:39:44]
AdwCleaner[R13].txt - [6243 bytes] - [11/05/2015 20:49:37]
AdwCleaner[R14].txt - [21227 bytes] - [02/06/2015 19:25:49]
AdwCleaner[R15].txt - [3341 bytes] - [02/06/2015 19:35:15]
AdwCleaner[R16].txt - [3331 bytes] - [02/06/2015 19:45:32]
AdwCleaner[R17].txt - [7712 bytes] - [02/06/2015 20:51:59]
AdwCleaner[R18].txt - [3116 bytes] - [03/06/2015 17:19:46]
AdwCleaner[R19].txt - [2385 bytes] - [03/06/2015 17:20:59]
AdwCleaner[R1].txt - [1081 bytes] - [09/03/2015 07:53:31]
AdwCleaner[R2].txt - [1140 bytes] - [09/03/2015 19:44:30]
AdwCleaner[R3].txt - [1466 bytes] - [10/03/2015 14:11:43]
AdwCleaner[R4].txt - [1261 bytes] - [11/03/2015 10:40:58]
AdwCleaner[R5].txt - [1579 bytes] - [12/03/2015 16:30:35]
AdwCleaner[R6].txt - [1638 bytes] - [14/03/2015 11:47:04]
AdwCleaner[R7].txt - [3380 bytes] - [22/03/2015 18:01:16]
AdwCleaner[R8].txt - [3283 bytes] - [26/03/2015 21:15:37]
AdwCleaner[R9].txt - [5317 bytes] - [31/03/2015 16:07:44]
AdwCleaner[S0].txt - [32189 bytes] - [08/03/2015 22:34:51]
AdwCleaner[S1].txt - [20774 bytes] - [02/06/2015 19:27:23]

########## EOF - C:\AdwCleaner\AdwCleaner[R19].txt - [3096 bytes] ##########
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.