While the crypto exchange did not share why the erroneous alerts were sent with its customers, Coinbase did say that it wasn't a malicious actor or an intern and
pointed at "an issue with our notification services that unfortunately caused some real concern for our customers."
The incident revealed a support problem Coinbase still has to deal with, given that dozen of customers have replied to the Twitter thread complaining that their accounts are still locked or disabled after months of attempting to get in touch with the exchange's support team.
Coinbase's 2FA notification problems come after a recent
CNBC report highlighting what thousands of users described as "terrible customer service" after hackers drained their accounts.
In January, Coinbase's Customer Experience VP Casper Sorensen
acknowledged the support issues and committed to "a better customer experience" with the increase of the exchange's 24/7 customer support team, as well as the addition of self-service options and a real-time Coinbase Support chat.
In March, he added that Coinbase is working on reducing the number of accounts blocked by the platform's suspicious activity false positives.
He also reported
in July a 5x increase in support staff since January and the rollout of a virtual assistant, live chat via messaging, and live phone support in the coming months.