DealsFactor or other chrome extensions reappearing again and again

[luis227]

I have tried everything that comes to my mind but still can't get rid of this adware. I'd appreciate your help immensely.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[luis227]

I'm posting this on my laptop.

After I used the fixlist my computer won't boot to windows anymore. It goes trough BIOS, but once windows should start it gives me blue screen. Then it boots me to a menu where I can start windows in normal mode or repair mode. Tried to boot in normal mode a couple of times but all I got was blue screens. What should I do now?

E: FRST also wanted to reboot my pc after running the fix.

 

[TwinHeadedEagle]

Can you make a picture how that blue screen looks like?

 

[luis227]

Here is a pic of the blue screen.

E: By using ubuntu live disk I was able to get the FRST fixlog also.

 

[TwinHeadedEagle]

Don't know how this happened, we didn't remove anything that could cause this. Did you try Windows Startup repair option?

 

[luis227]

Yeah I tried it but it just told that it can't repair the system. I think I just have to install windows again.

 

[TwinHeadedEagle]

We can try some solutions if you wish.

 

[luis227]

I'm up for other solutions too if you have some, please tell me. Thanks for helping!

 

[TwinHeadedEagle]

We will have to work outside Windows to try to restore your PC to working state:




Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
• In the Choose Recovery Tool menu select Command Prompt.
• You will see a big black window with a blinking cursor (command prompt).
  
  
  
  
  
  Access the notepad and identify your USB drive
  
  In the Command Prompt please type in:
  

  notepad

  and press Enter.
• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.
  
  
  
  
  
  Scan with Farbar Recovery Scan Tool
  
  Once back in the command prompt window, please do the following:
• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.
  
  Transfer it to your clean machine and include it in your next reply.

 

[luis227]

Here's the txt.file. I also got some pop-ups during the scan that said something along the lines "file or directory C:\pagefile.sys is corrupt and unreadable "

 

[TwinHeadedEagle]

Okay, did you try to restore your system to previous time using System Restore from recovery options?

 

[luis227]

No I didn't. I'll try it now.

 

[TwinHeadedEagle]

Try and let me know.

 

[luis227]

It seems like it worked. I can boot to windows now normally. When I started windows after the restore tool it said something about chkdisk and tried to scan my HDD but was unsuccesfull. Should I do something about it?

 

[TwinHeadedEagle]

You should perform chkdsk by all means.

http://support.microsoft.com/kb/2641432