Default browser keeps opening new windows and redirecting to homepage.

Discussion in 'Malware Removal Assistance For Windows' started by HyAnyway, Dec 18, 2017.

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  1. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    Operating System:
    Windows 7
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Current issues and symptoms:
    First, my browser keeps redirecting to homepage/new tab page (On Startup selection) and randomly open new window.
    Steps taken in order to remove the infection:
    I’ve scanned by BKAV Pro, AdwCleaner, Malwarebytes but no luck.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    First, my browser keeps redirecting to homepage/new tab page (On Startup selection) whenever I’m working on a tab so I can’t do anything for more than 5 minutes. I saw on the address line below it’s usually redirected to “yandex.ru” while the homepage is still on the screen. Then I accidentally “End process tree” of some “svchost.exe” and now my browser randomly open new window, sometimes it’s non-stop like every 5 seconds, even when I changed default browser. I’ve checked Extensions and Programs, nothing’s strange.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
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    Hello,

    Is this happening in all browsers?
     
  3. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    Yes, it is. Sorry for late response, the email was marked as spam.
     
  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Mar 8, 2013
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    Do you know what is this folder?


    C:\Users\My PC\AppData\Local\CocCoc\Browser
     
  5. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    CocCoc is one of my browsers. It's from Vietnam and based on Chromium.
     
  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    I don't see signs of infection in your logs.
     
  7. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    Okay. What should I do now?
     
  8. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Do you still have a problem?
     
  9. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    Yes. I've installed Windows 10 but the issue still exists.
     
  10. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    In which browser is this happening?
     
  11. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    All browsers keep resetting to homepage while I'm working (I'm using Chrome, CocCoc and Internet Explorer), and which I set as default automatically opens new windows.
     
  12. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    How you mean resetting to homepage?
     
  13. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    When I'm working on a tab it automatically opens the homepage in that tab (or new tab page - depending on what I chose in "On Startup" setting), and I have to click back to continue what I'm doing. Sometimes it happened every minute so I can't fill forms.
     
  14. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Mar 8, 2013
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    Can you clean the cache or reset your browsers settings?
     
  15. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    I did. I tried to re-install them all but it isn't solved.
     
  16. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Can you expand that svchost tree and make a picture for me to see?
     
  17. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    Oh I'm sorry but it's a lot and I can't remember what I clicked, so I don't know what svchost I should expand.
     
  18. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Mar 8, 2013
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    [​IMG] Fix with AdwCleaner

    Please download AdwCleaner by Xplode and save the file to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
    • Accept the Terms of use.
    • Wait until the database is updated.
    • Click Scan.
    • When finished, please click Clean.
    • Your PC should reboot now.
    • After reboot, logfile will be opened. Copy its content into your next reply.

    Note: Reports will be saved in your system partition, usually at C:\Adwcleaner



    Please download Zemana AntiMalware and save it to your Desktop.
    • Install the program and once the installation is complete it will start automatically.
    • Without changing any options, press Scan to begin.
    • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
    • Open Zemana AntiMalware again.
    • Click on [​IMG] icon and double click the latest report.
    • Now click File > Save As and choose your Desktop before pressing Save.
    • The only left thing is to attach saved report in your next message.
     
  19. HyAnyway

    HyAnyway New Member

    Dec 18, 2017
    10
    0
    Vietnam
    Windows 7
    #19 HyAnyway, Jan 4, 2018
    Last edited: Jan 4, 2018
    # AdwCleaner 7.0.6.0 - Logfile created on Thu Jan 04 11:48:08 2018
    # Updated on 2017/21/12 by Malwarebytes
    # Database: 01-03-2018.1
    # Running on Windows 10 Home (X64)
    # Mode: scan
    # Support: Customer Support & Help Center

    ***** [ Services ] *****

    No malicious services found.

    ***** [ Folders ] *****

    No malicious folders found.

    ***** [ Files ] *****

    No malicious files found.

    ***** [ DLL ] *****

    No malicious DLLs found.

    ***** [ WMI ] *****

    No malicious WMI found.

    ***** [ Shortcuts ] *****

    No malicious shortcuts found.

    ***** [ Tasks ] *****

    No malicious tasks found.

    ***** [ Registry ] *****

    No malicious registry entries found.

    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries.

    ***** [ Chromium (and derivatives) ] *****

    No malicious Chromium entries.

    *************************



    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########
     

    Attached Files:

  20. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
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    Mar 8, 2013
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    Your computer is clean.
     
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