Operating System
Windows 7
Infection date and initial symptoms
October 17th, 2014
Current issues and symptoms
dllhost.exe and chrome.exe*32 are taking up my CPU, but I'm using Malwarebytes for now and its stopping them but I still want to get rid of them from my computer for good.
Steps taken in order to remove the infection
Malwarebytes

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
I think we removed the bad guy. Let's see if everything is okay in FRST report.



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

foxeyna

New Member
I can't open up Internet Explorer or any new software I download.
Also svchost.exe and chrome.exe*32 is still taking up my cpu
My computer is bugged up, I don't have a backup but should I reformat my computer?
Malwarebytes is blocking threats from IP
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Please re-run
Malwarebytes' Anti-Malware.
  • Click the History tab.
  • Click Application Logs and double-click the newest Protection Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Let's make more checks:



Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.




Scan with RogueKiller

Please download RogueKiller and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the pre-scan will be done. It shouldn't take more than 2-3 minutes.
  • Accept the Terms of use.
  • When the Scan button becomes available, please click it. RogueKiller will start a full scan.
  • Let this process run uninterrupted!.
  • When finished, a Report button will become available. Click it. You will be presented with a logfile.
Please include the content of this logfile in your next reply.
 

foxeyna

New Member
I can't open internet explorer, whenever I click on a folder, it pops up and thats the folder instead of staying in the same tab. I cannot install any new softwares, and other parts are just buggy.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.