- Apr 24, 2016
A thread on Reddit suggests that Microsoft customers may be banned if they redeem points currently. The issue has been confirmed by Microsoft employee Daniel Martins, who is the Xbox Loyalty Marketing Lead.
Microsoft customers who were banned after redeeming points are asked to log a support ticket to get the account unbanned. Microsoft has not fixed the issue at the time of writing. Keep an eye on the Reddit thread, as the fix announcement is likely to be posted there.Dear Microsoft Rewards members,
We're aware some members are being impacted by a a technical issue where some accounts are incorrectly being suspended while trying to redeem.
Our team is actively working to solve it, we appreciate your patience.
?If you believe your account has been incorrectly suspended, please log a support ticket at Sign in to your account