User Feedback ESET Internet Security

Software
ESET Internet Security ver 14, 15
Installation
5.00 star(s)
Installation Feedback
The installation process of the antivirus went fairly quickly. After installation, the antivirus still loaded the databases and other modules, which took some time. During the installation process, a window appears prompting you to enable PUP detection, which is very good. In general, everything is standard, without errors during the installation process, pretty quickly.
Interface (UI)
4.00 star(s)
Interface Feedback
I will rate the program interface with four stars. In general, not bad, but for an ordinary user it will be very difficult to understand the intricacies of the settings, they are very detailed. It will be especially difficult to write the rules in HIPS. In addition, in the main window, the developers have brought in express tiles those functions that are not so important for the user. Instead of start scan - a report on the program's operation, instead of Quarantine - Bank payment protection, which I can easily launch from a shortcut on my desktop anyway. The Quarantine itself is hidden away so hard to find.
Usability
5.00 star(s)
Usability Feedback
For ease of use, I will give 5 stars, but with a minus. On a standard account, you often have to enter an administrator password. If you protect the antivirus settings with a password, then you have to enter two passwords - first the antivirus password, then the administrator password. For example, two passwords are required if you want to write a rule in HIPS or firewall. But in general, the antivirus displays detailed information in dialog boxes and several options for action at once.
Performance and System Impact
5.00 star(s)
Performance and System Impact Feedback
In terms of performance and impact on the system, the top five. Before that, there was Kaspersky and you could feel at least a slight, but slowdown, with ESET there is no such thing.
Protection
4.00 star(s)
Protection Feedback
In terms of protection, I give four only based on the latest test results of antivirus laboratories and tests from users on various YouTube channels. A performance of about 90% is worthy of 4 stars. But in the last test for protection against targeted attacks, Eset repelled 13 attacks out of 15 in the test for home users and 14 out of 15 in the test for corporate users, while in the test for corporate users the settings were set to an aggressive level, and for home users - by balanced level by default. In addition, if the user independently prescribes his own rules in HIPS and the firewall, as well as the recommended rules from developers and other experienced users, he will eventually receive about 98-99% protection. Therefore, I can put Eset even 5 with a minus, when the developers, by default, write down their recommended rules in HIPS. Web protection and network protection are excellent.
Real-time file system protection
4.00 star(s)
Internet Surf protection
5.00 star(s)
Proactive Intrusion protection
4.00 star(s)
Network protection
5.00 star(s)
Pros
  1. Lots of great features
  2. Low impact on system resources
  3. Accurate and reliable antivirus engine
  4. Effective malicious URL blocking
  5. Virus signatures are updated very often
  6. Excellent scores in independent tests
Cons
  1. Relatively expensive
  2. Not for beginners
  3. Can be complex in some situations
Software installed on computer
More than 1 year
Recommended for
  1. Experienced users
  2. Gamers
  3. Low specs device
Overall Rating
4.00 star(s)
Disclaimer
  1. Any views or opinions expressed are that of the member giving the information and may be subjective.
    This software may behave differently on your device.

    We encourage you to compare these opinions with others and take informed decisions on what security products to use.
    Before buying a product you should consider factors such as price, ease of use, compatibility, and support. Installing a free trial version allows an antivirus to be tested in everyday use before purchase.

SFox

Level 6
Verified
Jun 11, 2019
267
1,207
A year has passed since I installed Eset Internet Security. I have not used this product before, but now I already have a certain idea about it. A fairly easy product for system resources compared to the antiviruses that I used before (I had Avast for 6 years, then free Kaspersky for a year, then paid for another year, and again free for half a year). A couple of times Eset blocked my access to sites (he defined one site as malicious, the other site as containing PUPs). In fact, the "dangerous" site does not contain any dangerous things :) I calmly entered it from other PCs and read articles there (this is a site on computer security, programs, settings, in general about computers and the Internet). But the site is included in the internal blacklist of Eset and Eset is not allowed there in any way, even if it is included in the exceptions :) Perhaps this is all that Eset web protection has remembered for a year :)
The antivirus did not deliver any global problems in a year of use.
It is definitely disappointing that some of the stagnation in development that other users have noted is disappointing. So, for example, the LiveGuard function was introduced only in the premium version, and the new version of Internet Security was left without new functions at all. The developers are clearly trolling users when the award received from AV-Comparatives in 2020 is indicated as a new function for the antivirus Internet Security.
It is also disappointing that the "Network Inspector" is designated as a "new" function for Internet Security version 15, while this very name "Network Inspector" has already appeared in version 14, and has already performed the same functions. Although, the official forum has already written the position of the developers that they think that users almost never look at the interface. It turns out that you can write that a new function was introduced, although in fact it has been around for a long time :)
Once again, there is nothing to say about HIPS. Everything has already been said on the official forum, here on the forum, and more than once.
I would like to wish the antivirus real development (and not only "cosmetic" changes), and the developers - to listen to the opinions of users.
 

Marcos

From ESET
Verified
Developer
Jun 13, 2013
19
110
A couple of times Eset blocked my access to sites (he defined one site as malicious, the other site as containing PUPs). In fact, the "dangerous" site does not contain any dangerous things
We block websites where malware was found. If you have doubts about blocking a particular website, please email samples[at]eset.com and enclose the blocked domain/url.

But the site is included in the internal blacklist of Eset and Eset is not allowed there in any way, even if it is included in the exceptions :)
Blocking a url by the internal blacklist can be overridden by adding the domain (with a leading/trailing asterisk) to the list of allowed websites in the URL management setup. However, we don't recommend this unless you report the url to ESET and get a confirmation that the website has been cleaned and will be unblocked.

Once again, there is nothing to say about HIPS. Everything has already been said on the official forum, here on the forum, and more than once.
I would like to wish the antivirus real development (and not only "cosmetic" changes), and the developers - to listen to the opinions of users.
HIPS as well as other components, such as the Deep Behavior Inspection are continually being improved and updated through automatic module updates. However, behavioral detection improvements and other module changes are not communicated as prominently as program changes when a new version is unveiled.
 

SFox

Level 6
Verified
Jun 11, 2019
267
1,207
Blocking a url by the internal blacklist can be overridden by adding the domain (with a leading/trailing asterisk) to the list of allowed websites in the URL management setup. However, we don't recommend this unless you report the url to ESET and get a confirmation that the website has been cleaned and will be unblocked.
The confirmation I received now from Virustotal, where ESET designates this site as secure. It is all the more surprising why it blocks it on the local system. Perhaps ESET detects some individual scripts on the site or something else, but it completely blocks access to the site, and not to some of its separate parts, although the site itself is classified as safe (judging by its own detection on Virustotal). All information in the screenshot.
HIPS as well as other components, such as the Deep Behavior Inspection are continually being improved and updated through automatic module updates. However, behavioral detection improvements and other module changes are not communicated as prominently as program changes when a new version is unveiled.
Although I have not previously used the ESET antivirus, however, I have been watching all the videos with antivirus testing on the COMSS website since 2013. ESET is being tested as well, and you can even look at the full selection of ESET tests, starting from 2013. The last test was two months ago. The version of Endpoint was tested (
).
Internet Security version 14 was tested exactly one year ago, in November 2020. In this case, you can compare the work of HIPS 7-9 years ago and now. I noticed that earlier the work of HIPS was noticeable, the antivirus reacted to the launch of suspicious programs with a large number of HIPS alerts, but in the tests in recent years there was not a single HIPS reaction to the launch of a large number of suspicious programs. And this is noticed not only by me, but also by other users. Perhaps the developers decided that alerts would scare unprepared users, or that users may misunderstand and infect the system by clicking the Allow option, therefore, they reduced the number of preset rules in HIPS, at the same time making them unavailable for viewing by the user (so that especially curious users could not dig deeper, and inexperienced users could not harm themselves). But as a result, we see that HIPS practically stopped responding to anything. If I hadn't written the rules myself, I wouldn't have seen a single alert in a year.
In particular, one more point is not clear to me with HIPS. The developers themselves recommend writing several rules in HIPS to improve protection against ransomware. [KB6119] Configure HIPS rules for ESET business products to protect against ransomware (8.x) Yes, this is recommended for business users. But don't home users suffer from ransomware? On the contrary, I think that home users suffer from ransomware no less than corporate users.
Here, on this forum, ESET was also tested. With and without recommended HIPS guidelines. And protection with prescribed rules is almost 100%, and without prescribed recommended rules - much lower.
Why can't developers make an option in HIPS in the form of a toggle that would activate the rules recommended by the developers themselves to protect against ransomware with one click of the user? Call it, for example, "Enhanced protection against ransomware" or something else :) Are the developers afraid that this will lead to problems for users? Of course, I cannot speak for all users, but for myself I can. I wrote these rules right away, and for a year there was not a single problem when installing any programs and other actions. However, I registered in the rules the action is not a Block, but a Question to the user. But there was not a single alert (except for alerts about other rules). If there are fears of blocking, then let there be an action - a question to the user. Let's admit this option, which activates this set of HIPS rules, will be inactive by default (disable rules), but when installing the antivirus, the user will be prompted to enable it, as it is suggested with the PUP detection option. And the user will decide whether he needs it or not. Is it technically impossible to do this?
 

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SFox

Level 6
Verified
Jun 11, 2019
267
1,207
What HIPS rules do you use? Would they be the ones in the link below? If not, could you share your HIPS rules?
[KB6119] Configure HIPS rules for ESET business products to protect against ransomware (8.x)
Yes, I have written the HIPS and firewall rules recommended by the developers. Added rules to them to protect autorun and hosts file, as well as some registry keys. Also added rules to protect folders of Documents, Music, Videos, Images, in general, for folders with personal files. In Runet, as far as I know, there are ready-made sets of rules for HIPS ESET with 200-300 or more rules prescribed.
 

Guilhermesene

Level 3
Verified
Jun 1, 2019
142
917
Interesting 🙂

You have given me some ideas to implement some more HIPS rules.

Especially the one you mentioned “Rules have also been added to protect folders for Documents, Music, Videos, Pictures, in general, for folders with personal files”.

I need to take a look at HIPS and see how I can do this.
 
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