Fake alert re Ads.fiancetrack.dll in Google Chrome for Windows

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Marge

New Member
Thread author
Sep 22, 2022
3
While using Google Chrome for Windows, I get a fake alert telling me to call a number so Microsoft engineers can help me remove Trojan Spyware. Ads.fiancetrack.dll appears. Can you help?
 
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nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
845
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

You did well in not calling that SPAM number.

In order to help you I need additional information.


Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer

Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.

Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.

IMPORTANT

If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then pres the "Post reply" button.
<<<>>>

Wait for further instructions

p.s.

The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
 
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Marge

New Member
Thread author
Sep 22, 2022
3
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

You did well in not calling that SPAM number.

In order to help you I need additional information.


Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer

Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.

Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.

IMPORTANT

If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then pres the "Post reply" button.
<<<>>>

Wait for further instructions

p.s.

The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
 

Attachments

  • Malwarebytes Anti-Malware Scan.txt
    214.8 KB · Views: 6
  • AdwCleaner[C01] 09232022.txt
    8.3 KB · Views: 7
  • Addition FRST.txt
    50.8 KB · Views: 6
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Marge

New Member
Thread author
Sep 22, 2022
3
I'm not sure if I did the Farbar scan correctly; I had a lot of trouble because Chrome kept trying to block it, telling me it's dangerous. Hope these files are the right ones, and you can determine what's going on. Thanks!
 

Attachments

  • Malwarebytes Anti-Malware Scan.txt
    214.8 KB · Views: 4
  • AdwCleaner[C01] 09232022.txt
    8.3 KB · Views: 5
  • Addition FRST.txt
    50.8 KB · Views: 6
  • Like
Reactions: BryanB

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
845
Hi,

This program in bold is an Potentially Unwanted Programs (PUP).
Your call if you want to keep it.

It CAN BE REMOVED using the Control Panel > Programs > Programs and Features..
Driver Support (HKLM-x32\...\DriverSupport) (Version: 10.1.6.14 - PC Drivers HeadQuarters LP) <==== ATTENTION
<<<>>>

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.

start

Comment: For your security a new restore point will be created.
CreateRestorePoint:
Comment: We need to close all processes to complete the fix.
CloseProcesses:

Comment: Items from the Addition.txt log that will be removed.

CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{041F9391-C79D-44EE-AA4E-AF4E029C4B47}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.36.112\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.33.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{46406D82-6EC0-47CC-8A75-1F33C6DEDBBE}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.35.442\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{540C17A8-04F2-4B66-95D7-B2FEF9A19B54}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.35.422\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.31.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{62634D95-960B-4834-8E71-A70408AD8FD9}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.34.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{69545769-8D02-4B07-A481-AD374CD8D5D1}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.36.132\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{75399D28-E622-4973-8752-BC0F7DC47AF3}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.36.122\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{84EB3779-151B-4C71-AEF0-A0FEE9481401}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.35.342\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{86508D42-E5D7-4D10-9C6F-D427AEEB85B5}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.34.11\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{91A41FCC-BC02-42D8-A36E-0D27FF9BFFC8}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.33.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{A804CF1A-91E5-4F0C-9E8C-DB39E74056DD}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.33.23\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{BE5C2E39-090F-46A2-AFAA-47540743B4FE}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.36.102\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.32.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{EA724FD3-844D-43A9-A8C9-A5BC35FC20E4}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.33.17\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1875387507-344987949-1639733220-1001_Classes\CLSID\{EF076C91-DC9E-43E3-84ED-3D219E065A4F}\InprocServer32 -> C:\Users\mmyda\AppData\Local\Google\Update\1.3.35.302\psuser_64.dll => No File
ShellIconOverlayIdentifiers: [!AsusWSShellExt_B] -> {6D4133E5-0742-4ADC-8A8C-9303440F7191} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
AlternateDataStreams: C:\Users\mmyda\AppData\Roaming\Microsoft\Windows\Start Menu\Facebook.website:TASKICON_0news-1751121550 [2302]
AlternateDataStreams: C:\Users\mmyda\AppData\Roaming\Microsoft\Windows\Start Menu\Facebook.website:TASKICON_1messages-431041656 [2302]
AlternateDataStreams: C:\Users\mmyda\AppData\Roaming\Microsoft\Windows\Start Menu\Facebook.website:TASKICON_2events-250898981 [2302]
AlternateDataStreams: C:\Users\mmyda\AppData\Roaming\Microsoft\Windows\Start Menu\Facebook.website:TASKICON_3friends-215113587 [2302]
BHO: Webroot Vault -> {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -> C:\ProgramData\WRData\pkg\LPBar64.dll => No File
BHO-x32: Webroot Vault -> {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -> C:\ProgramData\WRData\pkg\LPBar.dll => No File
Toolbar: HKLM - Webroot Toolbar - {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\ProgramData\WRData\pkg\LPBar64.dll No File
Toolbar: HKLM-x32 - Webroot Toolbar - {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\ProgramData\WRData\pkg\LPBar.dll No File
FirewallRules: [{EA85191C-5FDB-4C7B-A1F2-22546EC142D5}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS299F\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{CBCD94D0-089B-4229-A9FF-7CE9F684B2D7}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS299F\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{0B8F12B4-641B-481A-AFC7-B03EF6FC85A1}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS7464\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{19E06FFD-87E5-4D14-A43D-4FE31D919C17}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS7464\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{0A3D8AAD-4317-4C8A-BEDF-0539890E9DF1}] => (Allow) C:\Program Files\Intel Corporation\Intel WiDi\SmartAgentTest.exe => No File
FirewallRules: [{A85853C6-21DC-447A-90FB-122558CE5C15}] => (Allow) C:\Program Files\Intel Corporation\Intel WiDi\Next\WirelessDisplay.exe => No File
FirewallRules: [{5D45E441-67FC-4DDC-AF39-116098EB6E5C}] => (Allow) C:\Program Files\Intel Corporation\Intel WiDi\WiDiAppOld.exe => No File
FirewallRules: [{71A14875-7195-4E07-8578-713C9538910A}] => (Allow) C:\Program Files\Intel Corporation\Intel WiDi\WiDiApp.exe => No File
FirewallRules: [{CBAE9F3E-888E-46F1-B335-15F33179DC4E}] => (Allow) C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe => No File
FirewallRules: [{FEA4B250-407E-4AF4-A339-CA2C5E0A8A89}] => (Allow) C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe => No File
FirewallRules: [{6A38B3BA-0A70-4139-A6D4-1EBA514E3555}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS72F6\HP.EasyStart.exe => No File
FirewallRules: [{1722E232-0309-44A8-80E2-3C92828EC8C8}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS555F\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{18B9CB88-7D92-4D4F-B237-886F21D3EECF}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS555F\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{8A7A38DD-AEAA-4B51-9868-51B1CE79492B}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS55DE\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{5079F5DD-0289-4E31-BBAC-AC05499D9978}] => (Allow) C:\Users\mmyda\AppData\Local\Temp\7zS55DE\HPDiagnosticCoreUI.exe => No File
FirewallRules: [{98184679-E4E7-474C-B9BF-38109E9D9AF1}] => (Allow) C:\Users\mmyda\AppData\Roaming\Zoom\bin\airhost.exe => No File
FirewallRules: [{28A65F9B-AC25-4902-8BA0-1FC449347158}] => (Allow) C:\Users\mmyda\AppData\Roaming\Zoom\bin\airhost.exe => No File

Comment: To rebuild the performance counter library values.
CMD: "%WINDIR%\SYSTEM32\lodctr.exe /R"
CMD: "%WINDIR%\SysWOW64\lodctr.exe /R"
CMD: "C:\Windows\SYSTEM32\lodctr.exe /R"
CMD: "C:\Windows\SysWOW64\lodctr.exe /R"

Comment: Use Farbar routine to delete temp files
C:\Windows\Temp\*.*
C:\WINDOWS\system32\*.tmp
C:\WINDOWS\syswow64\*.tmp
C:\Program Files (x86)\Temp\*.tmp

Comment: The system will restart.
Reboot:

End


Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If you have any issues with this computer I need to see the FRST.TXT log that would be in the same folder as the Farbar program.
Please post it or attach it to your next reply.


Please post the Fixlog.txt.
 
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