Solved Fake google chrome process

David G.

New Member
Thread author
Jan 2, 2015
13
I'm at the affected PC to communicate and hopefully resolve this issue. Thanks for any help that you can give me. Tried to end process but keeps replicating and is using up large amount of memory. Google Chrome is not installed on this PC.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




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Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

David G.

New Member
Thread author
Jan 2, 2015
13
Security system won't let me download this Farbar tool. The PC has Norton 360 running on it. Please advise.

This is a screen shot of the message


upload_2015-1-2_17-58-1.png
 

David G.

New Member
Thread author
Jan 2, 2015
13
Please advise on this security permission window.
PC has Norton 360 running on it.
Thanks


upload_2015-1-2_18-4-51.png
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Re-enable downloads in Internet Explorer
  1. Close all Internet Explorer windows.
  2. Press the Windows key
    windows_key_icon.jpg
    + R.
  3. Type inetcpl.cpl into the Open field and click OK. This will open Internet Properties (otherwise known as Internet Options).
    SOLN3587Fig1-1.png


    Figure 1-1

  4. Click the Security tab
    icon-rarr_10x9.png
    Reset all zones to default level.
    SOLN3587Fig1-2.png


    Figure 1-2

  5. When you are finished, click OK to save your changes.
 

David G.

New Member
Thread author
Jan 2, 2015
13
I disabled firewall and auto protect and received this message at the bottom of the screen:
upload_2015-1-2_18-19-37.png
 

David G.

New Member
Thread author
Jan 2, 2015
13
I've disabled everything in Norton 360 and it still says that message along the bottom. How do I turn everything in norton off?
 

David G.

New Member
Thread author
Jan 2, 2015
13
I managed a work around with 360.
Here are the files that you requested.
Thank you for your time.
 

Attachments

  • Addition.txt
    17.3 KB · Views: 161
  • FRST.txt
    30.3 KB · Views: 35

David G.

New Member
Thread author
Jan 2, 2015
13
Hello again,
I managed to turn off 360 long enough to run the tool. The documents that you requested are in the post above. please let me know if you need me to do anything else for now.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Uninstall Download Updater


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
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Running it on another one may cause damage and render the system unstable.
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Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    1.7 KB · Views: 32

David G.

New Member
Thread author
Jan 2, 2015
13
Thank you.
Do I have to be connected to the internet to complete this next task?
I saved target to the same desktop location and it exits there as a notepad document with no icon or means to run as administrator. Should I change the extension type to .exe?
 

David G.

New Member
Thread author
Jan 2, 2015
13
I'm sorry if being a computer dummy frustrates you. I figured it out and will gladly buy you a tall cool brew of your choosing for your efforts when this task is complete. Thanks again.
 

Attachments

  • Fixlog.txt
    4.6 KB · Views: 30

David G.

New Member
Thread author
Jan 2, 2015
13
It is running normal with no CPU issues as of yet. I also no longer see the fake google chrome file running either.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Expected :)


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
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MUST READ - security tips:

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MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
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Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
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Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
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McShield - to prevent infections spread by removable media.
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Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
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Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

David G.

New Member
Thread author
Jan 2, 2015
13
Thanks!

Is it okay to install Mcshield and adblock or any with Norton 360 running on the PC?
I plan on using all the recommended software when the Norton subscription is done in a month.
But in the mean time can I install any that will not conflict? Or should I wait?
 

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