Solved Google Chrome -the GoSave extension keeps starting when I start Chrome

[jc101]

Hello, could you please help me to remove the GoSave virus from Google Chrome and my PC?
Thank you very much

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[jc101]

I attached the zoak results log
Zoek.exe v5.0.0.0 Updated 23-09-2014
Tool run by John on Wed 09/24/2014 at 15:02:57.03.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\John\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

9/24/2014 3:05:08 PM Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\Users\John\AppData\LocalLow\Protect deleted
C:\windows\SysNative\tasks\GPUP deleted
C:\WINDOWS\SysNative\config\systemprofile\Searches deleted
"C:\windows\Installer\48059.msi" deleted
"C:\PROGRA~3\411cf47bbd561165\{64A4ABCA-CF3D-C548-2DC4-72A55DC5882A}.20140920235105" deleted
"C:\PROGRA~3\411cf47bbd561165\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20140920235125" deleted
"C:\PROGRA~3\411cf47bbd561165\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20140921012452" deleted
"C:\PROGRA~3\411cf47bbd561165\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20140921012453" deleted
"C:\PROGRA~3\411cf47bbd561165" deleted

==== Chromium Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
lifbcibllhkdhoafpjfnlhfpfgnpldfl - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx[07/14/2014 06:22 PM]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
apdfllckaahabafndbhieahigkjlhalf - C:\Users\John\AppData\Local\Google\Drive\apdfllckaahabafndbhieahigkjlhalf_live.crx[09/15/2014 08:03 PM]

GOSeave - Administrator\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - Administrator\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - Guest\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - Guest\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - HomeGroupUser$\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - HomeGroupUser$\AppData\Local\Google\Chrome\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - HomeGroupUser$\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
GOSeave - John\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
Google Voice Search Hotword (Beta) - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Gmelius - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\dheionainndbbpoacpnopgmnihkcmnkl
AdBlock - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Simple Highlighter - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\hljnlfolmbmibdjaikiaepgepgnldclj
GOSeave - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh
Google Dictionary (by Google) - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgijmajocgfcbeboacabfgobmjgjcoja
Hover Zoom - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\nonjdcjchghhkdoolnlbekcfllmednbl
Instagram for Chrome - John\AppData\Local\Google\Chrome\User Data\Default\Extensions\opnbmdkdflhjiclaoiiifmheknpccalb
GOSeave - John\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\lfjlpbdmhcoeojpelnodkpjgebmlnfoh

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
No DefaultScope Set For HKCU

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\203E62EEA6789D84098513925E9B9999 deleted successfully
HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google\Chrome\ExtensionInstallForcelist deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE26E302-876A-48D9-9058-3129E5B99999} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\203E62EEA6789D84098513925E9B9999 deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\John\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\John\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=36 folders=22 139063776 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\John\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\John\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

 

[jc101]

Hello TwinHeaded Eagle, When I tried "Upload a File" I got an error message the zoak-results.log file was empty, so I copied the log file contents into the message above.
Thank you for your assistance -

 

[TwinHeadedEagle]

No problem. We will run one more Zoek fix, tell me how is your PC after.

Fix with ZOEK

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  lfjlpbdmhcoeojpelnodkpjgebmlnfoh;chr
  autoclean;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[jc101]

Hello TwinHeaded Eagle,
I ran your 2nd fix, and now the GoSeave extension is not listed in the Google Chrome extension list
I attached the zoek results file
Do you think the PC is fixed?
Do you request I perform any more actions?

Thank you for your assistance,

 

[TwinHeadedEagle]

Yes, I think your PC is clean. How is the situation now?

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[jc101]

Hello TwinHeadedEagle, I am monitoring the PC, and will give you an update in a few hours - JC101.

Also I think another person Kelgal, entered this thread, so you may be working 2 different problems in this same one thread.

 

[TwinHeadedEagle]

Okay, keep me updated

 

[jc101]

Hello TwinHeadedEagle, My PC is working, the GoSeave extension no longer appears.
Any next actions to take? (I see you posted recommended software and post cleanup procedures to the user Kelgal in this same thread)
Thank you, - JC101.

 

[TwinHeadedEagle]

Yes, these procedures apply to you too

 

[jc101]

Hello TwinHeaded Eagle, I ran the procedures and the PC seems to be working correctly, except now my Google gMail thinks I am in Ireland.

Could one of the software installs have reset my country location someplace?
Please, Any ideas on this problem?

Thank you,

 

[TwinHeadedEagle]

I really don't know anything about location. This could be just a temporary problem.

 

[jc101]

Hi TwinHeadedEagle, the location problem was an internal Google error, now fixed. I made a donation, thank you and this site for your help. -JC101