HDD smart scan virus still around even after following the malware removal guide

[roystonzhang]

the computer operating system is in Jap

 

[malwarekiller]

Well,1 file in common file is not in my fix..which may look legit...too many malicious files to kill so we may run combofix after this fix to ensure we got them all...Also,your hosts file is infected..we will have it disinfected after this fix.


Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

If you have Malwarebytes 1.5 or better installed please disable it for the duration of this run

Run OTL

1. Under the Custom Scans/Fixes box at the bottom, paste in the following
   

   :OTL
   O4 - HKCU..\Run: [OEoaybPJrs.exe] C:\ProgramData\OEoaybPJrs.exe (JFF)
   O33 - MountPoints2\{e4577e31-6244-11e0-b554-8c736e059aa5}\Shell\AutoRun\command - "" = G:\LaunchU3.exe -a
   O33 - MountPoints2\{c7614b86-9f13-11e0-b548-8c736e059aa5}\Shell\AutoRun\command - "" = G:\LaunchEDS2.exe
   [2012/07/11 21:27:31 | 000,251,128 | ---- | C] (JFF) -- C:\ProgramData\9rtx3MMMMsosbQ.exe
   [2012/07/09 23:58:57 | 000,251,128 | ---- | C] (JFF) -- C:\ProgramData\hHHwUqAqlQVV3w.exe
   [2012/07/08 18:50:39 | 000,000,679 | ---- | M] () -- C:\Users\FMVBIBLONFG70\Application Data\Microsoft\Internet Explorer\Quick Launch\Data_Recovery.lnk
   [2012/07/08 18:50:41 | 000,000,160 | ---- | M] () -- C:\ProgramData\-nC0jTorqrPY6zSr
   [2012/07/11 21:45:10 | 000,000,256 | ---- | M] () -- C:\ProgramData\9rtx3MMMMsosbQ
   [2012/07/11 21:27:54 | 000,000,144 | ---- | M] () -- C:\ProgramData\-9rtx3MMMMsosbQr
   [2012/07/11 21:27:31 | 000,251,128 | ---- | M] (JFF) -- C:\ProgramData\9rtx3MMMMsosbQ.exe
   [2012/07/09 23:59:21 | 000,000,160 | ---- | M] () -- C:\ProgramData\-hHHwUqAqlQVV3wr
   [2012/07/09 23:59:11 | 000,000,256 | ---- | M] () -- C:\ProgramData\hHHwUqAqlQVV3w
   [2012/07/09 23:58:57 | 000,251,128 | ---- | M] (JFF) -- C:\ProgramData\hHHwUqAqlQVV3w.exe
   [2012/07/08 18:50:41 | 000,000,000 | ---- | M] () -- C:\ProgramData\22
   [2012/07/08 18:50:41 | 000,000,160 | ---- | M] () -- C:\ProgramData\-nC0jTorqrPY6zSr
   [2012/07/08 00:33:43 | 000,000,256 | ---- | M] () -- C:\ProgramData\33
   [2012/07/08 00:25:53 | 000,251,128 | ---- | M] (JFF) -- C:\ProgramData\12.exe
   [2012/07/08 00:12:18 | 000,343,800 | ---- | M] (JFF) -- C:\ProgramData\OEoaybPJrs.exe
   [2010/05/23 15:57:52 | 000,000,952 | -HS- | C] () -- C:\ProgramData\KGyGaAvL.sys
   [2010/07/19 15:20:06 | 001,239,813 | ---- | C] (                                                            ) -- C:\Users\FMVBIBLONFG70\mkvinst_b99.exe
   
   
   ipconfig /flushdns /c
   
   :Commands
   [purity]
   [emptytemp]
   [EMPTYFLASH]
   [Reboot]

2. Then click the Run Fix button at the top
3. Let the program run unhindered, reboot the PC when it is done
4. Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

 

[roystonzhang]

Thank you for your speedy response, attached are the files.

 

[Jack]

Hi and welcome to the MALWARE TIPS forums!

I'm Jack and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

STEP 1: Run a HitmanPro scan

<ol><li>This step can be performed in <>Normal Mode</> ,so please <>download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro  by <>double clicking on the previously downloaded file.</> and then following the prompts.
<>IF</> you are experiencing problems while trying to start HitmanPro, you can use the <em>Force Breach</em> mode.To start this program in Force Breach mode,<> hold down the left CTRL-key when you start HitmanPro</> and all non-essential processes are terminated, including the malware process. (<a href="http://www.youtube.com/watch?feature=player_embedded&v=m6eRWTv2STk" target="_blank">How to start HitmanPro in Force Breach mode - VIDEO</a>)</li>
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>

HitmanPro will create a log after the malware removal process has completed.Please add this log in your next reply.
<hr />

STEP 2: Run a scan with RogueKiller
<ol>
<li>Please <>download the latest official version of </><>RogueKiller</>.
<a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank">ROGUEKILLER DOWNLOAD LINK</a> (This link will automatically download RogueKiller on your computer)</li>
<li><>Double click on RogueKiller.exe</> to start this utility and then <>wait for the Prescan to complete</>.This should take only a few seconds and then you can <>click the Start button</> to perform a system scan.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
<li>After the scan has completed, <>press the Delete button</> to remove any malicious registry keys.
<img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li>
<li>Next we will need to restore your shortcuts, <>so click on the ShortcutsFix button </>and allow the program to run.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-3.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
</ol>

The report has been created on the desktop.In your next reply please post:

All RKreport.txt text files located on your desktop.

<hr />
STEP 3: Run a scan with OTL by OldTimer:
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>
<hr />

What's next?
Please post in your next reply:

1.HitmanPro log
2.RogueKiller logs
3. OTL Logs
4. QUESTION: How is your computer running?

 

[roystonzhang]

the logs are attached, HDD smart scan does not prompt anymore.
everything looks normal for now.
Thank you so much to both of u!

 

[Jack]

Ok,we have just a few steps and we're done:

STEP 1. Run a scan with Kaspersky Virus Removal Tool
Click <a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow external" rel="nofollow"><>here</></a> to download the Kaspersky Virus Removal Tool.
<ol>
<li>Save it to your desktop.</li>
<li>Double click the setup file to run it.</li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />
STEP 2. Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility.
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET Online Scanner Download Link</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3:Run Malwarebytes StartupLite to remove unnecessary items at Windows startup
You have a lot of files loading at startup....lets make your computer a little faster..

<ol><li>Download StartUpLite and save it to a convenient location.
<a href="http://downloads.malwarebytes.org/file/startuplite"><>MALWAREBYTES STARTUPLITE DOWNLOAD LINK</></a> <em>(This link will open a new webpage from where you can download Malwarebytes StartUpLite)</em>
<li>Double click StartUpLite.exe and then select all options you would like executed and select continue.</li></ol>
<hr />
STEP 4: Your <>JAVA</> is out of date ,so we need to updated it.

<img src="http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif" alt="Posted Image" /> <>UPDATE JAVA</>

Your version of <>Java</><> is out of date</>. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of <>Java</> components and update:
<ul>
<li>Please download <a title="External link" href="http://singularlabs.com/software/javara/javara-download/" rel="nofollow external"><>JavaRa</></a> to your desktop.
<ul>
<li>Click the <>Download</> button next to <>Windows Binary (.zip)</> Version 1.16 to download <>JavaRA</> and unzip it to its own folder.</li>
</ul>
</li>
<li><>Run JavaRa.exe</></li>
<li>Pick the language of your choice and click <>Select</>. Then click <>Remove Older Versions</>. Accept any prompts.
<img src="http://singularlabs.com/wp-content/uploads/2011/05/JavaRa1.png" alt="Posted Image" /></li>
<li><>Open JavaRa.exe again</> and select <>Search For Updates</>.</li>
<li>Select <>Update Using Sun Java's Website</> then click <>Search</> and click on the <>Open Webpage</> button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
</li>
</ul>

What's next?

Attach the following logs to your post (You can find here details on how to use the Attachment System):

1.Kaspersky log
2.ESET log
3.Let me know if you had any problems with the above instructions and also let me know how things are running now!