Hello all of you helpful people!

Hey, I’m ___ and from
North America
Age group
41 - 50
Last known PC infection

Mendel71

New Member
Thread author
Jul 5, 2019
0
Newbie with a problem, (many actually, but only one for this group-lol). I just contracted a fake technical help screen it is red and says it is from Microsoft Edge. They claim that they need my account name and password and also I can take care of this by calling an 844 number. I just shutdown and reboot. Eventually it comes back again. Does anyone know how to get rid of it? It freezes up my screen. I have run Windows defender and Avast Premium, but they are not finding it. I am running Windows 10. Thanks for your time and any help you may provide.
 

Burrito

Level 24
Verified
Top Poster
Well-known
May 16, 2018
1,363
Welcome Mendel71.

A quick initial approach--

-Scan with Malwarebytes Free, delete any finds
-Scan with Adwcleaner Free (also from Malwarebytes)

If those don't find and delete the issue, scan with..
-Norton Power Eraser (Free)

If none of that works, open up a ticket with @TwinHeadedEagle in the malware removal section of MT. He can guide you through the steps to clean malware.

And don't forget to buy him a beer. :emoji_beer:
 

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