HitmanPro.Alert and media player classic

Discussion in 'HitmanPro (Sophos)' started by ng4ever, Dec 23, 2017.

  1. ng4ever

    ng4ever Level 8

    Feb 11, 2016
    376
    598
    US
    Why does it make media player classic crash when trying to play a video ? I did set my HitmanPro.Alert like it said in How to setup HitmanPro.Alert for Maximum Protection (Guide) thread.
     
  2. Opcode

    Opcode Level 18
    Content Creator

    Aug 17, 2017
    891
    6,322
    Caille
    Windows 10
    That could be a hint as to why it causes a problem. Maximum protection configurations usually cause problems with other normal tasks, because less flexibility is provided in exchange for enhanced protection.
     
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  3. Stas

    Stas Level 6

    Feb 21, 2015
    281
    887
    IT Technician
    It won't work on defaults too, you need to put MPC to exclusions.
     
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  4. plat1098

    plat1098 Level 5

    Aug 23, 2017
    229
    1,337
    Brooklyn
    Windows 10
    Microsoft
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  5. Opcode

    Opcode Level 18
    Content Creator

    Aug 17, 2017
    891
    6,322
    Caille
    Windows 10
    I'd do what @Stas suggests, try to make an exclusion for it and see it that helps. You can try lowering your protection to see if that will resolve the issue. On that note though, HitmanPro.Alert is known for causing software to break. If it didn't cause software to regularly break after updates often, then I'd probably be using it myself. Enterprises tend to update less so it likely is more convenient for them (Sophos owns the project now and they added it to their end-point protection).

    If everything fails, then contact them with the e-mail provided by @plat1098. However, remember that by making exclusions, you do open more attack vectors for exploitation (e.g. if a media player was targeted) - even if you must. So be careful with what you exclude :)
     
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