What does ransomware do and how can I protect myself? Learn how to protect your computer with ransomware scanners
If you have any other issues with this computer please run this program.
Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. <- Step 1. Click Attach this file. <- Step 2. Click the Add reply button.
Please post the logs for my review.
Let me know what problems persists.
Wait for further instructions
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.