Troubleshoot I can't refresh system to default settings with keeping personal data files

Jogos

Level 2
Apr 9, 2017
62
Hi, I can't refresh system to default settings, can't install OS from DVD Disc with keeping personal data files, only "delete all" option is possible to choose.It's gone, I must to refresh the system with the files keeping.When i try to refresh the system pops up the message "during restore settings to initial settings encountered unknown error,No changes have been made" Booting from DVD in BIOS, it ends up the same.
 
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DardiM

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May 14, 2016
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Hi, I can't refresh system to default settings, can't install OS from DVD Disc with keeping personal data files, only "delete all" option is possible to choose.It's gone, I must to refresh the system with the files keeping.When i try to refresh the system pops up the message "during restore settings to initial settings encountered unknown error,No changes have been made" Booting from DVD in BIOS, it ends up the same.
What AV do you use ?
I am asking this, because some settings on some AV suites can make the same error message occurs (they protect some files, and without disabling some options, it makes the restoration fail). In this case : disabling the option (that protects system files) before the restoration should resolve the problem.
An example :
when I began to use Kaspersky, several years ago : I tried to use the restoration tool from Windows, and it seemed to make its job. The PC rebooted, and after :
=> the same error you described occurred and nothing was restored.
I then looked at the settings on kaspersky, and disabled the option that was blocking the system files change :
=> after that, I ran again the restoration process and this time all went well.
 
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Jogos

Level 2
Apr 9, 2017
62
What AV do you use ?
I am asking this, because some settings on some AV suites can make the same error message occurs (they protect some files, and without disabling some options, it makes the restoration fail). In this case : disabling the option (that protects system files) before the restoration should resolve the problem.
An example :
when I began to use Kaspersky, several years ago : I tried to use the restoration tool from Windows, and it seemed to make its job. The PC rebooted, and after :
=> the same error you described occurred and nothing was restored.
I then looked at the settings on kaspersky, and disabled the option that was blocking the system files change :
=> after that, I ran again the restoration process and this time all went well.

I have Avast Free AV with enabled Hardened Mode, i will try your suggestion.
 
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Jogos

Level 2
Apr 9, 2017
62
I used fc /scannow and it give me this "Windows Resource Protection did not find any integrity violations."

Second command "
C:\WINDOWS\system32>chkdsk /r/f
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"
 
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Jogos

Level 2
Apr 9, 2017
62
Have you tried it after have uninstalled all your security software ? (disable the internet connection)
Why not temporarily put you personal data to the cloud and then make a complete install ?

It's not possible, my internet restrictions do not allow this. I have over 300 GB of videos.The situation can be said to be fatal, and seldom happens that I can not find a solution but this time it is.
 
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DardiM

Level 26
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May 14, 2016
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There could be another solution but I am not sure if it works with Windows 10.
=> save on a folder all personal data (example : C:\my data\)
=> make a normal install, but without any "formatting" or "deleting" option.
 
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Jogos

Level 2
Apr 9, 2017
62
There could be another solution but I am not sure if it works with Windows 10.
=> save on a folder all personal data (example : C:\my data\)
=> make a normal install, but without any "formatting" or "deleting" option.

In Windows installation I only have the option to Remove all, I still think over EASEUS Partition Master, I have to subtract space from partition C and give it partition D, and then copy the data to partition D. I have 101 GB of free disk space C, my movies on the partition C takes 170 GB, and here may be a problem but I will see.
 
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DardiM

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May 14, 2016
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In Windows installation I only have the option to Remove all, I still think over EASEUS Partition Master, I have to subtract space from partition C and give it partition D, and then copy the data to partition D. I have 101 GB of free disk space C, my movies on the partition C takes 170 GB, and here may be a problem but I will see.
You can try to compress your movies, but the gain will be very low.
Or delete/uninstall some files/apps to gain some spaces.
 
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Jogos

Level 2
Apr 9, 2017
62
I just found the solution but the procedure is very slow, I have a question if I remove the C: \ drive and install a new system on it, D: \ drive with my personal data will not be affected?
 
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WinXPert

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Jan 9, 2013
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I used fc /scannow and it give me this "Windows Resource Protection did not find any integrity violations."

Second command "
C:\WINDOWS\system32>chkdsk /r/f
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

What happend to CHKDSK after a reboot?
 
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