I contacted Dan from VoodooShield and this is what happened

Discussion in 'VoodooShield' started by RoboMan, Feb 28, 2017.

  1. RoboMan

    RoboMan Level 17
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    A few days ago i noticed that with the new beta release, all problems were gone on everybody's computer, but in mine. Delay on opening programs was horrific for me and insane interface lagging. So i contacted VS developer, Dan, expecting an ordinary answer and no solution, what i'm used to.

    A few hours after the first contact, Dan told me to download the new beta version. After testing it, my internet connection literally died. I told Dan about it and we both agreed that definitly VoodooShield wouldn't cause that. I used my backup image, no big deal.
    Immediatly after that, when i thought i would get no further response, Dan showed up again and told me to try the previous release 3.50. This didn't fix it either. I was losing hope. We had exchanged 24 e-mails and things were not better... But once again, Dan popped up with more solutions.


    Dan literally tried my config at his machine to test VoodooShield's settings.



    After 26 e-mail exchange, Dan discovered my host machine had problems pinging Google or any host.



    I definitly was not expecting a developer to offer this kind of support, and actually investigating into my own settings to discover an issue that was not his fault neither his software's. I create this thread to give my huge thanks to Dan, show the community what a great support he is, and offer my case as a possible solution to anyone who has Emsisoft or any other security program that may be giving you this issue.

    We love you Dan. :)
     
  2. HarborFront

    HarborFront Level 33
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    You can actually install TeamViewer (he as well) and then let him access your system for troubleshooting
     
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  3. RoboMan

    RoboMan Level 17
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    I lost my faith in TeamViewer since i watched it be bypassed and hijacked hundreds of times :p

    Anyways, i'd never ask a developer to get into my system to fix something his software was not causing. Rather find a solution on my own.
     
  4. HarborFront

    HarborFront Level 33
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    #4 HarborFront, Feb 28, 2017
    Last edited: Mar 1, 2017
    Well if you suspect his program is causing problem to your system it's good to allow him to access your system for troubleshooting. You can always remove TeamViewer later if you don't need it

    I have done that many times to allow Microsoft tech staff to access my system when I suspect my Microsoft Surface Pro 3/4 hardware is giving me problem
     
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  5. XhenEd

    XhenEd Level 27
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    Dan is really known to be a nice guy, except for those select few that say otherwise due to their own experiences with him.

    For me, he's nice and accommodating, entertaining any useful ideas for the betterment of VS. :)
     
  6. _CyberGhosT_

    _CyberGhosT_ Level 52
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    I have known Dan for a long time and I can tell you when I have as much faith in anyone as I have in him, it is
    earned over time. Dan is a truly unique individual in the world of developers.
    We have shared many professional and personal emails over the years,
    I look forward to the Vegas party that looms in the future.
    @Dan set a date dammit :p
    @RoboMan
    Glad you got to see that side of a good Developer / Friend.
     
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  7. Andytay70

    Andytay70 Level 13

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    #7 Andytay70, Mar 1, 2017
    Last edited by a moderator: Mar 1, 2017
    Dans the man! and i find him very helpful and informative.
    Its a shame not all devs are like him.


    Vegas uh?
    Cant imagine you playing those $1 slot machines :p
     
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  8. Spawn

    Spawn Administrator
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    Jan 8, 2011
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    Did you follow up and contact Emsisoft for a response?
     
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  9. RoboMan

    RoboMan Level 17
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    #9 RoboMan, Mar 1, 2017
    Last edited by a moderator: Mar 1, 2017
    Yes, i emailed them and still waiting for a response. I'll update the thread when i get an answer that may help. :)

    Did you guys notice my clickbait thread name? I had to come with a tricky name so you would enter to my thread muahaha
     
  10. XhenEd

    XhenEd Level 27
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    Yep! When I first read the title, I thought you were gonna bash Dan. :D
     
  11. Yash Khan

    Yash Khan Level 51

    Oct 22, 2012
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    I too thought so...:D

    Now, "Dan The Man"...Celebrity @MT...;):)
     
  12. Windows_Security

    Windows_Security Level 13
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    Yep me to good title @RoboMan :)
     
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  13. Umbra

    Umbra From Emsisoft
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    same here :p
     
  14. mekelek

    mekelek Level 21

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    Can say the same thing, Dan seem to care a lot about his product and his customers. Probably the best customer support I received in a very long time.
     
  15. RoboMan

    RoboMan Level 17
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    It has been really a long time, but i just remember about this thread. Emsisoft's Support Team told me that when a network is not flagged as private (work/public), then the firewall will deny pings on the system. This was solved by trusting my Wi-Fi to Private.
     
    rockstarrocks, Parsh and AtlBo like this.
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