I need assistance with unknown issues on my windows 10 desktop...I am not technically inclined!

Kymberleigh

New Member
Thread author
Apr 4, 2017
6
I need some help with aomeone who knows what could possibly be wrong with my pc. I am having a lot of issues and I really do believe that I have some sort of virus or malware infection. I kind of believe it is some kind of remote virus or something like that. I have been experiencing issues with my pc for over a year now and I have tried so many different tools and scanners to try and find exactky what my issue is but almost all the scanners that I have tried either came back finding nothing. Or in the middle of the scan would say it found 3 or 5 infected files but then at the end of the scan it completes aaying nothing was found. My pc acts very strange and has a lot of tbings running in the task manager that wont allow me to kill some things. I just need someone to help me clean my pc and get it secure after it is cleaned!
 

Attachments

  • Addition.txt
    26.9 KB · Views: 2
  • merg.log
    3.8 KB · Views: 1
  • SCAN.txt
    174.3 KB · Views: 2

Kymberleigh

New Member
Thread author
Apr 4, 2017
6
THANK YOU for responding back to me. Are you sure it's not? I did have about 3 or 4 different scan tools tell me that it was? 2 of those were the same day but for different things and the other ones were different times I scanned and said certain files were infected...I can't remember the exact files they were but they did not look legit...
 

Kymberleigh

New Member
Thread author
Apr 4, 2017
6
If anything I feel as if it is infected within either my recovery drive or within my C: drive. I am confused with how you know that it is not infected just from seeing those very few logs that I have attached? If some scanners or tools/AV software don't always catch many many of those very sly viruses or malware that is out there especially those new ones that come out everyday that most AV or tools/scanners are not able to detect yet due to needing updated or whatnot. Couldn't there still be a chance mine is infected then? I honestly feel like I would of needed to share with you more information from my PC for you to be able to answer back to me saying how my PC is not infected. I do not know a lot as I had said before but, I am a bit concerned...I truly do appreciate your time and knowledge so please please do understand that and I do mean that!
 

Kymberleigh

New Member
Thread author
Apr 4, 2017
6
Okay thank you for not giving up on me thus far...
I also will attach some screenshots I took of some things that may of concern. (Task manager, Running Services)
Again, thank you for giving me another chance...I know you are one busy fellow!
 

Attachments

  • Running Services.txt
    55.7 KB · Views: 0
  • Standard Running Services.txt
    55.7 KB · Views: 0
  • Shortcut.txt
    41.7 KB · Views: 0
  • Services running.txt
    55.7 KB · Views: 0
  • AdwCleaner[C0].txt
    1 KB · Views: 0
  • Addition_30-03-2017 15.18.28.txt
    26.3 KB · Views: 0
  • Addition_31-03-2017 14.14.04.txt
    28.2 KB · Views: 0
  • AdwCleaner[S0].txt
    1.1 KB · Views: 1
  • AdwCleaner[S1].txt
    1.3 KB · Views: 0
  • AdwCleaner[S2].txt
    1.3 KB · Views: 0
  • scan_170331-171446.txt
    982 bytes · Views: 1
  • scan_170401-214308.txt
    976 bytes · Views: 1
  • scan_170404-230924.txt
    982 bytes · Views: 0
  • scan_170404-231524.txt
    982 bytes · Views: 0
  • Addition_01-04-2017 12.39.40.txt
    25.2 KB · Views: 0
  • Addition_30-03-2017 15.18.28.txt
    26.3 KB · Views: 0
  • Addition_31-03-2017 14.14.04.txt
    28.2 KB · Views: 0
  • FRST_01-04-2017 12.39.40.txt
    94.8 KB · Views: 0
  • log.txt
    2.3 MB · Views: 0
  • TDSSKiller.3.1.0.12_05.04.2017_16.44.26_log.txt
    246.5 KB · Views: 1
  • TDSSKiller.3.1.0.12_31.03.2017_14.01.53_log.txt
    236.8 KB · Views: 0
  • TDSSKiller.3.1.0.12_05.04.2017_16.47.31_log.txt
    767.7 KB · Views: 1
  • TDSSKiller.3.1.0.12_31.03.2017_14.09.43_log.txt
    6.6 KB · Views: 0
  • WinsockAnalyzer_04_04_2017_23_37_07.txt
    4.5 KB · Views: 0
  • Repair_WMI.txt
    626.5 KB · Views: 0
  • Repair_Windows_Updates.txt
    7.1 KB · Views: 0
  • Repair_Windows_Firewall.txt
    950 bytes · Views: 0
  • Repair_Volume_Shadow_Copy_Service.txt
    481 bytes · Views: 0
  • Repair_Performance_Counters.txt
    96 bytes · Views: 0
  • Repair_Network.txt
    2.1 KB · Views: 0
  • Repair_MSI_Windows_Installer.txt
    480 bytes · Views: 0
  • Remove_Temp_Files.txt
    30.8 KB · Views: 0
  • Register_System_Files.txt
    148 bytes · Views: 0
  • HKLM_Restore_Default_Permissions_Error_Log.txt
    1.1 KB · Views: 0
  • _Windows_Repair_Log.txt
    12.6 KB · Views: 0

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
I see nothing malicious here. My advice for you is to stop searching for a ghost because you are not familiar with how most of these tools work and that they sometimes show legitimate entries. I am saying this to save your from yourself not to break something beyond repair.

Please tell me what is the problem you experience with your computer and how is it old?
 

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top