Infection date and initial symptoms
25.05.2015
Had a lot of Ad-ware, and ran a Malwarebytes scan. After that, my browser (IE) only displays the message "This Web page can't be displayed".
Current issues and symptoms
Can't access IE. The IE app Works OK, but I can't access IE or any other browser
Steps taken in order to remove the infection
System Restore

Aruzaa

New Member
I'm really sorry about violating the piracy policy, I wasn't aware about that. I have taken the necessary steps and removed everything.
 

argus

Former MalwareTips Staff
Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not be able to help you if you do not follow my instructions.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.



****************************************************************************************************************



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Aruzaa

New Member
Oh my goodness.

I ran AdwCleaner and rebooted, and now everything works perfectly. This is really emberassing. I would really like to thank you for your help! You've saved me a ton of work, and my Laptop!

Is there any way that I can repay you for this?
 

Aruzaa

New Member
Trust me, I'll donate! I'll give you a little something worth your while in June, when I get my next paycheck! Thank you, thank you, thank you!