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New Member
May 18, 2021
Hi! I am Hannah, a student from the Philippines. Yesterday I ran into conflict with my laptop as I open it all my files has been infected with this .igvm malware. I tried my best and search through internet to look for any solutions but none of it help remove the virus and recover all my files. I am very desperate to recover all of it since I am a graduating college student and all the files that I needed has been infected. I am seeking help to anyone who can help me remove this virus, I dont have money to pay for the $980 ransom. Please help!
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New Member
May 18, 2021
This is what happened to my files and the other picture is the ransom thats been attached to every folder in my laptop
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Staff member
Nov 5, 2019
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
Navigate to this topic.

Submit a sample of the compromised files for their review.
They will reply and let you know what you are dealing with.

From what we know now, your files are not recoverable.
Your only solution would be to restore the files from a good backup if you have one.

The compromised files can be transferred to a CD or Flash drive.
Should a solution be found in the future you may be able to restore them.

It's never to late to use common sense to guard against being infected.
Tips on how to prevent ransomware attacks

If you have other issues with this computer please let me know and follow these directives.

[/b][/b]Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Attach Files.
Navigate to the location of the File.
Click the file. It will appear in the reply section.
Click the Post Reply button.

Please post the logs for my review.

Wait for further instructions
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