My new computer has been infected by very sticky adware. When I use browsers (both Edge and Chrome) and if the webpage I'm on contains any pop-ups or audio to play (such as pronunciation link on a dictionary webpage), some ad audio will play automatically, sometimes also some scam pop-up window shows up (saying my system was infected and have to call a 1800 number). I have tried Adwcleaner, Malwarebytes, HitmanPro, Zemana and others. At first Adwcleaner, Malwarebytes and HitmanPro all found some malwares and handled it. But the problem continues! Then I reseted my Windows 10 twice which still didn't fix the problem. I even used Microsoft tool to get a clean installation of Windows 10. To my surprise, the problem IS STILL THERE after the clean installation! Now none of the malware cleaners can find any malwares in my computer. I ran FRST and uploaded the files. Please help and your advice will be very much appreciated!
Infected by very sticky adware, now nothing can dectect it
- Thread starter JennyF
- Start date
- Status
- Mar 8, 2013
- 22,627
Hello,
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Please attach it to your reply.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Hi TwinHeadedEagle, I have run the fix and pls see attached fixlog. I will let you know how my computer goes later!
MS Edge works fine now! I'll install Chrome to see if there's an)y problem with Chrome. By the way, If I reset my OS to the factory state (I sort of want to get my manufacturer Win10 back as it contains some preinstalled apps and features and my current OS is a generic 'clean' installation of Win10). If I do so, will the adware come back? After getting infected, I had resetted my OS twice but the adware lived on. I'm worried the recovery files have been infected by the adware?
- Mar 8, 2013
- 22,627
I am not sure if this corrected the problem. You should install Chrome and let me know. I don't know how exactly you reset your system.
Very sad, I just installed Chrome and rogue ad audio played again! To increase my pain, the problem returns to my newly fix Edge also! I ran FRST again and uploaded the files for you to have a look.
- Mar 8, 2013
- 22,627
Yes I have. I have 2 laptos both using the same router. The new one is infected but the old one is perfectly fine.
- Mar 8, 2013
- 22,627
Let's try this:
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Please attach it to your reply.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Thanks! I ran it again but it doesn't make any change this time. Please see the attached fixlog.
- Mar 8, 2013
- 22,627
Yes. If I don't open any browsers I don't have any problem. I don't seem to have problem if I don't click some specific link, such as 'rating' in a forum, which will normally bring up a pop-up window for me to choose the value of rating, or if I click on the link to play the pronunciation of a word. Please look at the dictionary website page which I have problem with. If I click on the speaker icon to play the pronunciation, the rogue ads will start, however, not immediately, but after a while!
Attachments
- Mar 8, 2013
- 22,627
Please install Adblock for Chrome. Then visit this page again and let me know if you still have this problem.
Adblock Plus - Surf the web without annoying ads!
Adblock Plus - Surf the web without annoying ads!
Does this mean the adware is still in my machine, however I can keep the symptoms in the bay by enabling adblock? I hate this adware and it has been taking all my available time for 4 days straight. Is there any solution for me to get rid of it? Thanks!
Previously I reset my laptop from Setting>Recovery>Reset PC as the screenshot attached and it didn't get rid of the adware. Even I started fresh with a clean installation of Win10 downloaded from Microsoft still didn't kill the adware. Do you think my only choice is to contact technical support of the manufacturer to get them to format and reinstall my machine?
Attachments
Thank you so much for your help. Midnight here and chat with you tomorrow!
- Mar 8, 2013
- 22,627
Why would you disable adblock? It is designed to stay enabled on your browser. There is not adware on your system, there is nothing on your system. This is related to the website you visit, they have advertisements.
I really think the adware is still in my computer
. The forum I have problem with I have been visiting for more than 5 years and had never had any problem. When I click 'rating' in a thread, it will normally bring up a pop-up window for me to select the value of the rating I would want to give. With the adware infect, the normal pop-up window won't show up and the browser is redirected to various rogue ad websites, which I can literally see at the left bottom corner of the browser, with lines saying 'waiting for www.ad***.com'. Adblocker so far gets the normal rating pop-up window back and prevent browser being redirect to various rogue ad websites. However, I think the adware is still in my system?- Status
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