ss198911

New Member
Joined
Sep 29, 2015
Messages
7
#1
So there's 2 Trojans and a Hijack virus on my computer, malwarebytes detects them but even after deleting they keep reappearing when I rescan. Cant run safemode to scan from there as the computer instantly restarts on safemode logon screen. Please help me delete these viruses, I have attached FRST scans.
 
Operating System
Windows 7
Infection date and initial symptoms
26/09/2015 - computer feels slow, and wont allow to run on safemode computer restarts immedietly
Current issues and symptoms
computer feels slow
Steps taken in order to remove the infection
scanned using malwarebytes and results showed these 3 threats Trojan.Dropper, Hijack.ShellA.Gen, Trojan.Dropper. Used malware bytes to remove them but they keep appearing when I rescan, so i tried to use safemode to use malwarebyts but computer restarts on logon screen on safemode.

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Team
Verified
Joined
Mar 8, 2013
Messages
22,397
Operating System
Windows 10
Antivirus
ESET
#2
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Please re-run
Malwarebytes' Anti-Malware.
  • Click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Team
Verified
Joined
Mar 8, 2013
Messages
22,397
Operating System
Windows 10
Antivirus
ESET
#4
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

ss198911

New Member
Joined
Sep 29, 2015
Messages
7
#7
Wow your awesome man, i didnt know that software removed it thought was just a scan, just re-scanned using malware bytes showed no threats. Thanks alot man your the man!
 

ss198911

New Member
Joined
Sep 29, 2015
Messages
7
#8
Only problem is I still cant go into safemode, just tried it and computer restarts on the welcome screen, why is that ? does that mean the virus can still be there or is it some other issue ?
 

TwinHeadedEagle

Removal Expert
MalwareTips Team
Verified
Joined
Mar 8, 2013
Messages
22,397
Operating System
Windows 10
Antivirus
ESET
#9
System File Checker
  • Press
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    sfc /scannow
  • Windows will begin with system scan.
  • When done, please reboot your system.
System File Checker report:
  • Press
    + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Attach sfcdetails.txt from your Desktop in your next reply.
 

ss198911

New Member
Joined
Sep 29, 2015
Messages
7
#12
still cant use safemode but thats ok, virus's gone but do you know why svchost.exe uses soo much memory even though nothing is running in background? mines show its using 190,000 in task manager, is that normal ? My computer is a i7 with 10gb ram still feels soo slow.
 

TwinHeadedEagle

Removal Expert
MalwareTips Team
Verified
Joined
Mar 8, 2013
Messages
22,397
Operating System
Windows 10
Antivirus
ESET
#13
It is a five years old system, it is normal to bug sometimes. It is Windows and you cannot do anything to change it except to reinstall your system.
 

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