Inside the TalkTalk 'Indian scam call centre'

Winter Soldier

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Feb 13, 2017
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TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant.

The scale of the criminal operation has been detailed by the three sources, who say they were employed by two front-companies set up by a gang of professional fraudsters.

The sources describe working in "call centres" in two Indian cities.

They say as many as 60 "employees" work in shifts in each office, phoning TalkTalk customers and duping them into giving access to their bank accounts.

The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.

They say they then convinced victims to install a computer virus.

A separate team would use that virus to gain access to victims' online banking, they add.

While it has not been possible to independently verify their claims, the sources have given highly detailed accounts of the scammers' tactics, which correlate very closely with previous reports of fraud targeting TalkTalk customers.

The software they named also matches that identified by TalkTalk in its own website guidance on what to watch out for in a scam call.

In addition, a victim of the fraud shown the call centre script has confirmed it matched the one read out to her when she was conned out of £5,000.

TO BE CONTINUED
 

viktik

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Sep 17, 2013
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I think it is done in Noida or similar cities.
companies work as a call center. but you know what they actually do.

What amazes me is no one gets caught.
so my brilliant theory is police and politicians are involved.

the idea is to bring all scammer in one city or area to be easily managed. Their job is to scam people and charge a lot of money.

The people who do calls gets a good share of it. A good share goes to police and politicians who keeps the scam under wrap. News reporters may also be getting a share.

So a win-win strategy.

Only those gets caught who don't give the share to police & politicians.
 
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