Operating System
Windows 10
Infection date and initial symptoms
Popups, program installations
Current issues and symptoms
No internet connection
Steps taken in order to remove the infection
Used Malwarebytes

ccd014

New Member
So I, like an idiot clicked the wrong download button on a website and got a virus. I found Malwarebytes online and it had good reviews so I scanned my PC and found 1,702 possible infected files. Naturally I deleted all PUPs. After this I restarted my PC to find that I was connected to by router but getting no internet. My browsers and Skype weren't online and whenever I wanted to open my Settings or Groove Music it took on average 2mins to open.

I really need someone to help me out with this problem as I have a YouTube schedule to follow.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.