Level 63
Content Creator
Malware Hunter
An intricate phishing scam is utilizing a "customer service" chatbot that walks its victims through filling out the various forms so that the attackers can steal their information, credit card numbers, and bank account information.

A new phishing scam that was recently found by MalwareHunterTeam is targeting Russian victims and pretending to be a refund of 159,700 ($2,100) for unused Internet and cellular services.

What makes the phishing scam so interesting is that it utilizes a chat bot that pretends to be a customer service agent to walk the victim through a series of screens and the information that they need to provide.
Support Represenative guiding you through phishing scam

"Support Representative" guiding you through a phishing scam