Kaspersky 2018 does not update automatically

Discussion in 'Kaspersky' started by ras74, Dec 14, 2017.

  1. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    Hi Kaspersky 2018 does not automatically update and support is not at all responsive to these problems
     
  2. harlan4096

    harlan4096 Moderator
    Staff Member AV Tester

    Apr 28, 2015
    2,632
    20,723
    Almería (Spain)
    Windows 10
    Kaspersky
    Hi, explain better Your issue: desktop or laptop? exact version of Kaspersky product (included patches) ?
     
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  3. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    desktop 18.0.0.405 patches d
    But Kaspersky's support is too weak and unrelated answers to solve
     
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  4. harlan4096

    harlan4096 Moderator
    Staff Member AV Tester

    Apr 28, 2015
    2,632
    20,723
    Almería (Spain)
    Windows 10
    Kaspersky
    In which country are You?
     
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  5. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    Iran
     
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  6. harlan4096

    harlan4096 Moderator
    Staff Member AV Tester

    Apr 28, 2015
    2,632
    20,723
    Almería (Spain)
    Windows 10
    Kaspersky
    Please try this workaround: go to Kaspersky Settings – Additional – Update – Select update source – Add – add this http : // 130.117.190.141 (without spaces) as a source, click “OK”. Right-click “Kaspersky Update Servers” and select "Disable".
     
  7. Sunshine-boy

    Sunshine-boy Level 22

    Apr 1, 2017
    1,184
    5,226
    IRAN
    Windows 10
    ESET
    Ye the same problem here ( just tried the last beta last night).
    Changed the Dns=didnt work
    Used vpn=didnt work
    Updated manully=didnt work!
     
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  8. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    Hello, not one of these, and I'm not even automatically updating it until I did it manually.
     
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  9. Sunshine-boy

    Sunshine-boy Level 22

    Apr 1, 2017
    1,184
    5,226
    IRAN
    Windows 10
    ESET
    So keep updating it manually!anyway it doesn't matter because the Kasper sky cloud is strong and you don't even need signature:D
     
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  10. Sher

    Sher Level 10

    Mar 17, 2014
    482
    943
    Pakistan
    Windows 10
    Kaspersky
    The Kaspersky tech support is the worst in the world. I had the same problem and someone on the support forum asked me to open a support ticket. I did exactly that, and after a week or so with those incompetent ignorant fools continuously asking me to provide GSI and Update logs, I was consequently given the solution: "please, reinstall your application!" It was ultimately so frustrating for me that I had to close the ticket knowing I won't get the desired result.

    Anyway, coming to your problem, I fixed it with the update server address: hxxp://130.117.190.141/ (replace xx with tt).
     
  11. harlan4096

    harlan4096 Moderator
    Staff Member AV Tester

    Apr 28, 2015
    2,632
    20,723
    Almería (Spain)
    Windows 10
    Kaspersky
    We can't say in general KL Support is the worst, since there is not only "1 Support Team" but many Supports ones depending on the countries and countries regions assigned, and of course the issue maybe escalated to Moscow, then Your case will be checked by the main Russian Tech Support :)

    So We can conclude that there are some KL Supports, depending on the countries/world regions that are not so good ;)
     
  12. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    My poor Kaspersky Support I opened the ticker for the problem that was created, but without closing my problem, the ticket was closed.
    The last answer was, without solving the problem, the ticketing was closed
    Thank you for contacting Kaspersky Lab Technical Support. I apologize for the issue that you have been having, and I want to help you to get this solved.

    Please let us know if you need further assistance.

    Have a great day!
     
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  13. Sher

    Sher Level 10

    Mar 17, 2014
    482
    943
    Pakistan
    Windows 10
    Kaspersky
    @harlan4096 That wasn't the first time I experienced their bullshit. They are always clueless and all they do is just copy/paste same stuff over and over again.. They are the worst in the world!
     
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  14. ras74

    ras74 Level 2

    May 11, 2014
    59
    228
    The weakest support is Kaspersky. After 4 days, say twice, collect the Tracas and send, and each time the support is changed and I do not solve my problem.
     
    Sher likes this.
  15. Sher

    Sher Level 10

    Mar 17, 2014
    482
    943
    Pakistan
    Windows 10
    Kaspersky
    Yes, they are pathetic, but still @harlan4096 doesn't really agree with us. :D
     
  16. Berny

    Berny Level 2

    Oct 14, 2016
    75
    260
    Europe
    Windows 10
    Kaspersky
    Also - and this suggestion is only for the gamers - did you try to disable the Full Screen option in Kaspersky.
     
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