Q&A Kaspersky Security Cloud: Issues with secure keyboard input

nicos181987

Level 1
Thread author
Jul 25, 2021
28
Hi all,

I have a strange problem with the secure keyboard input's function of Kaspersky.

Sometimes, if I type something in a protected field (i.e. password) then when I try to insert some text in a Windows process (Notepad, Edge, etc), the keyboard stops working (the only functional keys are the F keys, and those for the shortcuts.

To make the keyboard work again, I need to type only a character in a field (for example, to search on Reddit), then if I go back to Notepad, for example, my keyboard starts to work again.

I noticed that it usually happens after I resume the computer from sleep or hybernation.

Maybe is something driver related? Any advice?

Thanks
 
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Guilhermesene

Level 6
Verified
Well-known
Jun 1, 2019
263
This problem goes back a long time, I remember that when I was helping out at Kaspersky's Brazilian forum I received several reports of problems like this and even reported them to support with the hope that they would fix it.

The problem is not only in KSC, but I've seen it happen in KIS (with myself) and KTS.

A curious fact is that I noticed that when I deactivated the secure keyboard, the system performance even got better.

Similar topic I quoted here in the post
 
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nicos181987

Level 1
Thread author
Jul 25, 2021
28
This problem goes back a long time, I remember that when I was helping out at Kaspersky's Brazilian forum I received several reports of problems like this and even reported them to support with the hope that they would fix it.

The problem is not only in KSC, but I've seen it happen in KIS (with myself) and KTS.

A curious fact is that I noticed that when I deactivated the secure keyboard, the system performance even got better.

Similar topic I quoted here in the post

So, it seems that we have to wait even years to have this issue fixed, or disable the secure keyboard input as a temporary measure.

And why they didn't fix it?
 
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Guilhermesene

Level 6
Verified
Well-known
Jun 1, 2019
263
@nicos181987 Yes, the temporary solution until they fix this problem is to disable the secure keyboard.

I really don't know why they haven't fixed this problem in the updates yet, but I urge you to open a ticket to their support, so the more people that report the bug, the better chance they have of fixing it.
 
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