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Operating System
Windows 10
Infection date and initial symptoms
Lost my internet connection right after finishing up Malwarebytes Anti-Malwar snace and clean up yesterday
Current issues and symptoms
No internet connection on PC. All the other devices in the house have a normal connection over wi-fi,except my PC that's connected with a cable
Steps taken in order to remove the infection
Run the Malwarebytes Anti-Malware scan again, tired Malwarebytes root scan,also winsockfix didn't work. Responded to 8.8.8.8 ping

Pejvl

New Member
Hi there,

I really hope you guys will be Abel to help me out.

After running Malwarebytes Anti-Malware scan,there were multiple malware's found. Right after they got quarantined and removed,I immediately lost my internet connection. All of the other devices connect to the internet normally over wi-fi,except for my PC that's connceted to the internet with a cable.

I've tried troubleshooting several times,but I always get a response that there are no detected problems. Tried resetting the rooter and that didn't help as well. Also I've attempted to use the winsockfix file but he also didn't help. It didn't respond to the first ping but it did to the second one, 8.8.8.8 ping.

I've ran out of ideas and to me it looks like I'm only left with a clean installation of the windows. I would like to avoid this if possible so any help you could provide would be most appreciated.

I've posted the FRST.tex and Additional.tex along with reports I got from Malwarebytes scan. I think I lost my connection after the first scan and clean,and then run an addition 2 scans after.

Looking forward to hearing from you,thanks in advance!
 

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