McAfee Internet Security 2017 - New version rolling out or not?

Discussion in 'McAfee' started by SearchLight, Sep 17, 2017.

  1. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    I have read several recent articles that McAfee has revamped its IS with a new GUI employing new detection technology.

    However, whenever I attempt to install it on one of my PC's, being that I have a 4 year license, the old version with the green border still appears.

    For months, McAfee keeps saying they are gradually rolling it out. So far months have past, and nothing has changed.

    Is it because the new version is too buggy?

    I do not understand the delay. Does anyone know what is going on?
    Is there a workaround to force the installation of the new gui?
     
  2. omidomi

    omidomi Level 61
    Trusted AV Tester

    Apr 5, 2014
    5,219
    34,103
    Fallout New Vegas :D
    Windows 8.1
    Kaspersky
    Hi friend can you try to contact their support?
     
    daljeet, askalan and frogboy like this.
  3. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    Did, and they kept saying "will be rolled out gradually". So I have tried installation several times over the course of the last year, and each time the version with the old gui appears.
     
    daljeet likes this.
  4. daljeet

    daljeet Level 5

    Jun 14, 2017
    241
    2,394
    india
    Linux Ubuntu
    Not in my case i have livesafe license but i never face GUI problem. Try to contact mcafee support.
     
    venustus and frogboy like this.
  5. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    Appreciate that but yours is a different product than mine, McAfee Internet Security 2017.

    Maybe the revamped engine and gui were designed for LiveSafe alone?
     
  6. daljeet

    daljeet Level 5

    Jun 14, 2017
    241
    2,394
    india
    Linux Ubuntu
    No gui for internet security and livesafe is same.
     
  7. ispx

    ispx Level 13

    Jun 21, 2017
    612
    3,653
    not reachable
    uninstall using an uninstaller like revo which will help you remove all traces of the application & then try re-installing.
     
    daljeet likes this.
  8. wert33

    wert33 Level 2

    May 22, 2012
    75
    93
    Germany
    no see the link
     
    daljeet likes this.
  9. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    #9 SearchLight, Sep 17, 2017
    Last edited: Sep 17, 2017
    2017-09-18 00_32_18-McAfee Internet Security.png
    I have tried installing and uninstalling several times in the last few months, and always the old gui installs as you can see above. McAfee tech support is useless and always provides the canned response that the new gui will be rolled out. Moreover, they do not seem to have an offline installer for the new MIS.
     
    davisd likes this.
  10. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    This business with releasing different versions with different gui to me means McAfee cannot get there act together in regard to stability and the best version and features. That being said, I uninstalled it and will go with some other IS vendor free or paid. McAfee you lost me as a customer.
     
  11. davisd

    davisd Level 9

    Feb 2, 2016
    403
    4,588
    Latvia
    Windows 10
    Emsisoft
    #11 davisd, Sep 20, 2017
    Last edited: Sep 20, 2017
    (y) McAfee just need your money, move on. Take a look at Emsisoft, you won't regret it, they have a great privacy policy and excellent customer support service. ;)
     
    Weebarra, daljeet, venustus and 3 others like this.
  12. shootfire

    shootfire Level 1

    Feb 6, 2016
    15
    24
    SC
    Hopefully you have the new UI by now. I had the same frustration and what I found out is:
    - LiveSafe was the first- and for a while, the only - product to have the new UI
    - In some cases, the new AV engine is working with the old green UI
    - In some cases, the old AV engine is working with the new blue UI
    - So basically, the UI and AV engine are independent of each other.
    - There are also two different installer packages, one which allows you to choose components to install; the other does not. The install package style you get has nothing to do with what UI or AV engine you get
    I finally got the blue UI with the new AV engine after a while of doing what you did (just keep uninstalling/re-downloading a new install package). It uses a bit less memory in the background (like 80 MB vs 120-150 MB). The actual UI feels a bit snappier. Other than that, there is not much noticeable change.
     
  13. Dima007

    Dima007 Level 22

    Apr 24, 2013
    1,140
    2,620
  14. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    Thanks for the update but with all the indecisiveness from McAfee regarding will I or won't I, I chucked the whole thing and purchased another IS suite from a different vendor.
     
    Weebarra likes this.
  15. alidan

    alidan Level 1

    Dec 26, 2016
    5
    17
    turkey
    #15 alidan, Oct 15, 2017
    Last edited by a moderator: Oct 15, 2017
    Hi,
    Was your McAfee updated to the latest version?
     
  16. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    Thanks for your interest but I purchased another product. When dealing with my PC security, I have no time for "vendor waffling".
     
    alidan likes this.
  17. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    #17 SearchLight, Nov 4, 2017
    Last edited: Nov 5, 2017
    Final Update. My system crashed so I had to do a system restore. I made one last attempt to install MIS with no luck. I then called Mcafee Support, and they were able to activate not only the NEW gui but the old one simultaneously. Their explanation, give it a few weeks, and see what happens.

    I told the support guy to never mind because this is unacceptable. Obviously your software engineers have no clue as to what is going on with their product, and as it now stands, I would not trust it running two different guis for my PC's security. I am going to uninstall and go with something else more reliable.

    IMHO, I would not recommend MIS to anyone for reliability at worst, and as it stands now at best, for your security.
     
Loading...
Similar Threads Forum Date
Promotional McAfee Internet Security free for 6 months Giveaways, Promotions and Contests Jan 1, 2018
McAfee Internet Security 2017 Offline Installer McAfee Aug 16, 2017
McAfee Internet Security - New Version will not Install McAfee Aug 12, 2017