Need Help My 7 year old downloaded a virus on his tablet HELP

Discussion in 'Malware Removal Assistance For Mobile' started by Duane Blomberg, Nov 19, 2017.

  1. Duane Blomberg

    Duane Blomberg Level 1

    Oct 15, 2017
    12
    10
    sacramento
    Windows 7
    Avast
    My 7 year old got a talking virus on his lenovo tab 3 a7
    It locked up completely on the home screen i couldn't really do anything with it but do a factory reset
    To sum up the problem im stuck on a verify your account screen saying "device was reset sign in with google account that device was previously synced with"
    Im not sure the email that was used for the tablet at the time i bought it for him

    Can someone please help
     

    Attached Files:

    Rengar likes this.
  2. Rengar

    Rengar Level 14

    Jan 6, 2017
    699
    4,431
    Greece
    Windows 8.1
    Avast
  3. Duane Blomberg

    Duane Blomberg Level 1

    Oct 15, 2017
    12
    10
    sacramento
    Windows 7
    Avast
    Nothing is working
     
    Weebarra likes this.
  4. Bleak

    Bleak Level 2

    Sep 5, 2017
    88
    496
    ::1
    What's your full tablet model?

    You may try following this guide on a fix that may work for you, because unfortunately your last resort would be completely wiping the current ROM by flashing another one, but first we should try possible workaround for the issue before proceeding to the last solution.

    [Solution] Device was reset. Sign in with Google Account that was Previously Synced

    It's advised for everyone who's going to reset their Android, if you don't remember your gmail then you first have to delete any google account from your Android before wiping it.
     
  5. Raheel99

    Raheel99 Level 1

    Sep 15, 2016
    31
    329
    Accountant
    Karachi
    Windows 7
    Avast
    #5 Raheel99, Dec 7, 2017
    Last edited: Dec 7, 2017
    It is called FRP (Factory Reset Protection). I read somewhere that there are some methods available for removing FRP without flashing ROM.
     
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