Infection date and initial symptoms
December 1st 2015. All my browsers show ad windows that are notoriously difficult to get rid of.
Current issues and symptoms
Cant browse properly. All browsers infected.
Steps taken in order to remove the infection
First installed and run Malware Byte - didn't work
Secondly run windows defender - didn't work either
Opened browsers and cleared cache and browser histories plus physical search of lucky bright program on installed list of programs - nothing there
Now consulted this forum

Lordsoracle

New Member
I have had an infection of the Lucky Bright Adware since Dec 1st 2015 (yesterday). Tried all methods to remove so far they haven't worked as shown in this thread.
- Malware Byte - Did not work
- Windows Defender - Did not work
- Cleared cache history on all browsers - did not work
- Removed any suspicious extensions on browsers - did not work
- Searched for installed programs with this adware on my laptop - nothing seen

Hope this works
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.



Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Upload it in your next reply.
 
  • Like
Reactions: Lordsoracle

Lordsoracle

New Member
Between the time of waiting for your response and this one, I somehow managed to get rid of the darned malware. Here's what happened...
1. I did a system restore (I am fully aware you forbid this - my bad)... sorry. I suspected this malware must have come from one of the updates for some free software I run (specifically Any Video Converter) and it must have been bundled in one of those "accept this program" prompts - never will I accept anything ever again!
2. I then cleared all browsing history and cached stuff on all three browsers I use namely Chrome, Firefox and Internet Explorer.
3. When I ran the last two they seemed to have been rid of the problem, but Google Chrome still had the darned LUCKY Bright pain in the a** malware.
4. I then uninstalled Chrome, restarted the machine and then reinstalled afterwards.

That seems to have gotten rid of the darned thing. Thats what I did. So, I have not followed your instructions yet as it seems "clean" now.

What is your expert advice? Should I still proceed with what you instruct above or do I "wait and see" what happens over the next few days?
 

Lordsoracle

New Member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.



Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Upload it in your next reply.
Between the time of waiting for your response and this one, I somehow managed to get rid of the darned malware. Here's what happened...
1. I did a system restore (I am fully aware you forbid this - my bad)... sorry. I suspected this malware must have come from one of the updates for some free software I run (specifically Any Video Converter) and it must have been bundled in one of those "accept this program" prompts - never will I accept anything ever again!
2. I then cleared all browsing history and cached stuff on all three browsers I use namely Chrome, Firefox and Internet Explorer.
3. When I ran the last two they seemed to have been rid of the problem, but Google Chrome still had the darned LUCKY Bright pain in the a** malware.
4. I then uninstalled Chrome, restarted the machine and then reinstalled afterwards.

That seems to have gotten rid of the darned thing. Thats what I did. So, I have not followed your instructions yet as it seems "clean" now.

What is your expert advice? Should I still proceed with what you instruct above or do I "wait and see" what happens over the next few days?