Schyler

New Member
I could really use some help. I've tried so many things and I'm under so much stress I'm near to tears with this. I really don't know what to do. If you have the time please help me.
 

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TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,


Let's see if this is going to restore your internet.


Check Disk
  • Press the
    on your keyboard. Type cmd and right click >> Run as Administrator.
  • Copy/Enter the command below and press Enter:
  • Code:
    chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the
    + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:
  • Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
  • FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
  • Please attach it to your reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
I will need one more report:

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
There are some inactive services and it is hard to repair it now. This happened before when people used some Adware removal utilities that were not capable of proper infection removal.

I see you have some restore points. I suggest to use this to restore your PC to the time before infection or before you attempted to remove the infection and then we will see what can be done.
 

Schyler

New Member
I wish I could but the restore points weren't activated till after I attempted to remove the infection.
 

Schyler

New Member
I restored it to the day that my laptop stopped connecting to the internet. My windows is now fine again. And now it will connect to Lan! Yay! But when I get on firefox or internet explorer it says server not found
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
There is probably some malware leftover.


Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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