Solved No Internet Access After Using Malwarebytes

JaggyNos

New Member
Thread author
Dec 17, 2016
4
Other devices on my network can connect, so I don't think that there is an issue with my network. I have also attached the scan log that shows the files it removed.
 

Attachments

  • FRST.txt
    85.4 KB · Views: 3
  • Addition.txt
    119.8 KB · Views: 3
  • Scan Log.txt
    3.4 KB · Views: 2

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    3.2 KB · Views: 9
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JaggyNos

New Member
Thread author
Dec 17, 2016
4
Fixlist worked--I can now connect to the internet. Fixlog.txt is attached.
 

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  • Fixlog.txt
    7.9 KB · Views: 2

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Great, let's scan for remnants:


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    4zu6vb.jpg
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.



adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 
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JaggyNos

New Member
Thread author
Dec 17, 2016
4
I did everything in your reply. Below is the logfile from AdwCleaner, and I have attached the logfile from Zemana.

# AdwCleaner v6.041 - Logfile created 17/12/2016 at 16:57:04
# Updated on 16/12/2016 by Malwarebytes
# Database : 2016-12-17.2 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Daniel - DANIEL-PC
# Running from : E:\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found: C:\Users\Daniel\AppData\Roaming\YouKu
Folder Found: C:\Program Files (x86)\YouKu
Folder Found: C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Default\Extensions\algjnflpgoopkdijmkalfcifomdhmcbe


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

Key Found: HKLM\SOFTWARE\Classes\metnsd
Key Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK
Key Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1
Key Found: [x64] HKLM\SOFTWARE\Classes\metnsd
Key Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDK
Key Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1
Key Found: HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}
Key Found: HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
Key Found: HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
Key Found: HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
Key Found: HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}


***** [ Web browsers ] *****

Firefox pref Found: [C:\Users\Daniel\AppData\Roaming\Mozilla\Firefox\Profiles\pr1uzykv.default\prefs.js] - "extensions.Imagus.sieve" - "{\"dereferers\":{\"link\":\"^[^/]{3,70}/\\\\??(hxxps?:[^?#]+\\\\.(?:jpe?g a?png gifv
Chrome pref Found: [C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - algjnflpgoopkdijmkalfcifomdhmcbe

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [2103 Bytes] - [17/12/2016 16:57:04]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2176 Bytes] ##########
 

Attachments

  • 2016.12.17-16.44.55-i0-t92-d4.txt
    2.7 KB · Views: 2

JaggyNos

New Member
Thread author
Dec 17, 2016
4
Sorry, I got caught up with some work. Yes, everything seems to be working. Thank you so much for your help! You really helped me today.
 
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TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Since there are no more problems, we can declare this PC clean
thumbs_up_smiley.gif


Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
  • Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • uBlock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.


My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​



Stay safe,
TwinHeadedEagle :)
 

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