BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.
Sorry it's not a happy ending for you.