Advice Request Norton cannot connect to server - can anyone solve this problem?

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Islam Gamal

Level 4
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Jan 25, 2018
155
i installed norton today but while activating it , a problem occuered. the problem in the screenshot.
i tried some solutions (uninstall and reinstall- changing the default browser)
i am sorry for my english.
 

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ForgottenSeer 58943

i installed norton today but while activating it , a problem occuered. the problem in the screenshot.
i tried some solutions (uninstall and reinstall- changing the default browser)
i am sorry for my english.

This is a troublesome, long term problem with Norton. It dates back at least 5 years with zero fixes from them. I had support on for one hour to fix it and failed, then escalated it to tier 2 who spent 1.5 hours trying to fix it. I even re-created a new profile and showed them the problem still happened. The sad part is - they don't know what causes it. Sometimes they say it's a DNS issue. Sometimes they say IE has to be removed and reinstalled. Sometimes they reset network settings or disable network drivers, reboot, re-enable drivers.

It's a stupid problem that makes me absolutely detest the bugs in the consumer version of Norton, and why I think SEPC is better (which doesn't have this bug, among others)
 

Islam Gamal

Level 4
Thread author
Verified
Well-known
Jan 25, 2018
155
This is a troublesome, long term problem with Norton. It dates back at least 5 years with zero fixes from them. I had support on for one hour to fix it and failed, then escalated it to tier 2 who spent 1.5 hours trying to fix it. I even re-created a new profile and showed them the problem still happened. The sad part is - they don't know what causes it. Sometimes they say it's a DNS issue. Sometimes they say IE has to be removed and reinstalled. Sometimes they reset network settings or disable network drivers, reboot, re-enable drivers.

It's a stupid problem that makes me absolutely detest the bugs in the consumer version of Norton, and why I think SEPC is better (which doesn't have this bug, among others)
thanks man for the explanation. i hate that.
 
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ForgottenSeer 58943

BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.

Sorry it's not a happy ending for you. :(
 

Islam Gamal

Level 4
Thread author
Verified
Well-known
Jan 25, 2018
155
BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.

Sorry it's not a happy ending for you. :(
i appreciate your help. thanks bro.
i will use another product.
 

RoboMan

Level 34
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Jun 24, 2016
2,399
Mind answering this questions?
  • Do you have your timezone and hour/date set correctly?
  • Which version and build of Windows 10 are you using?
  • All patches up to date?
  • Default DNS?
  • No VPN or proxy enabled?
  • Windows Firewall or 3rd party?
  • Windows arquitecture? Downloaded for the correct arquitecture?
  1. Disable Zemana Anti Logger and MalwareBytes real-time protection if enabled
  2. Disable Windscribe VPN if active
  3. Reset DNS to default
 

Islam Gamal

Level 4
Thread author
Verified
Well-known
Jan 25, 2018
155
Mind answering this questions?
  • Do you have your timezone and hour/date set correctly?
  • Which version and build of Windows 10 are you using?
  • All patches up to date?
  • Default DNS?
  • No VPN or proxy enabled?
  • Windows Firewall or 3rd party?
  • Windows arquitecture? Downloaded for the correct arquitecture?

  1. Disable Zemana Anti Logger and MalwareBytes real-time protection if enabled
  2. Disable Windscribe VPN if active
  3. Reset DNS to default
1- yes
2-the latest version
3-yes
4-yes
5-yes
6-windows firewall
7-i am sorry. i cannot understand it
thanks, i appreciate your effort but the support cannot solve the problem.
 
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Islam Gamal

Level 4
Thread author
Verified
Well-known
Jan 25, 2018
155
OS architecture is either 32-bit or 64-bit.

Could have been something blocking the connection, as some Windows 10 Anti-Spy tools or VPNs may conflict with Norton. Have you uninstalled Norton Security?
yes, i uninstalled it. i appreciate your help.:giggle::giggle:
 
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Ink

Administrator
Verified
Staff Member
Well-known
Jan 8, 2011
22,361
Solution not found.

Thread Closed due to OP uninstalling Norton Security before a solution was found.
 
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