To eliminate these pop-up ads, I tried uninstalling the previous version of Chrome which was installed on my Windows 10 PC and then downloaded the latest version of Chrome and installed it on my laptop. However, particularly when I visit the same on-line merchant (to do my weekly shopping), the banner ads still show up. Any suggestions as to what I might try to fix this issue.

Actually, my issue with pop-up ads seems to show up only visit one particular on-line merchant. And when I ask them about these ads, they say that they have nothing to do with these ads. Which is why I am reaching out to this malware site to see if I can get any useful solutions.



Staff member

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.

  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.