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Pop-up Survey in Yahoo removal

Discussion in 'Malware Removal Assistance' started by VAToronto, Jun 13, 2017.

  1. VAToronto

    VAToronto New Member

    Joined:
    Jun 12, 2017
    Messages:
    2
    Likes Received:
    0
    OS:
    Windows 8.1
    AV:
    Microsoft
    Operating System:
    Windows 8
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    2 weeks ago approximately noticed a survey pop-up. Clicked on it as thought it was from my internet provider. Ever since whenever I am in Yahoo after about 10 mins the survey pops up and I cannot get into my email without closing it, re-opening it.
    Current issues and symptoms:
    Survey continues to pop-up whenever I am in my yahoo mail.
    Steps taken in order to remove the infection:
    I have contacted my internet provider - they cleared my chrome settings and re-set, I've downloaded the emisoft emergency fix and run scans several times and last night quarantined a trojan. The survey popped-up again this morning.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    Hello, I've tried multiple ways to find and get rid of a pop-up survey that appears in my Yahoo mail. I've been unsuccessful. Please help.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
    Mar 8, 2013
    Messages:
    20,853
    Likes Received:
    2,554
    AV:
    ESET
    Hello,

    Is this problem occurs only when using Yahoo mail?
     
  3. VAToronto

    VAToronto New Member

    Joined:
    Jun 12, 2017
    Messages:
    2
    Likes Received:
    0
    OS:
    Windows 8.1
    AV:
    Microsoft
    Yes. I am a Virtual Assistant and I work in both gmail and outlook all day and this pop-up only appears in my personal yahoo account.

    Appreciate any help. Thank you.
     
  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
    Mar 8, 2013
    Messages:
    20,853
    Likes Received:
    2,554
    AV:
    ESET
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