Operating System
Windows 8
Infection date and initial symptoms
I noticed it about two weeks ago. All I noticed was that there was a new extension called PriceChop. I deleted it but it kept coming back.
Current issues and symptoms
The only symptom I have is that the PriceChop extension won't go away.
Steps taken in order to remove the infection
I installed AVG and Malwarebytes so that those programs could get rid of it. However, all they tell me is that nothing is wrong.

Kabuto Hatake

New Member
The PriceChop extension just keeps coming back. I have also uploaded the FRST and Addition scan logs. If you need any other information so that you can help me just tell me and I will get it to you. Thanks for helping me out and taking the time to look at my post.
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Kabuto Hatake

New Member
Alright, here's the results log file. I tried uploading it but it kept saying the file was empty. And thanks for taking the time to respond.


Zoek.exe v5.0.0.0 Updated 31-12-2014
Tool run by qscrgnuk on Sat 01/03/2015 at 17:45:43.29.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\qscrgnuk\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

1/3/2015 5:47:22 PM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~3\Oracle deleted successfully
C:\Users\Guest\AppData\Local\VirtualStore deleted successfully
C:\Users\qscrgnuk\AppData\Local\cache deleted successfully
C:\Users\qscrgnuk\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-2796257315-3937109906-62169394-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} deleted successfully
HKEY_USERS\S-1-5-21-2796257315-3937109906-62169394-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_CLASSES_ROOT\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vToolbarUpdater18.1.10 deleted successfully

==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\nhchpiophaiimcclnjgffenoccpfcgad deleted
C:\PROGRA~3\17862855273883442916 deleted
C:\Users\Guest\AppData\Local\AVG Web TuneUp deleted
C:\Users\qscrgnuk\AppData\Local\AVG Web TuneUp deleted
C:\Users\qscrgnuk\daemonprocess.txt deleted
C:\Users\qscrgnuk\.android deleted
C:\PROGRA~2\PricceChopp deleted
C:\Program Files\AVG Web TuneUp deleted
C:\PROGRA~3\AVG Web TuneUp deleted
C:\PROGRA~3\Avg_Update_0914avt deleted
C:\PROGRA~3\AVG Security Toolbar deleted
C:\PROGRA~3\AVG Secure Search deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\qscrgnuk\AppData\Local\Mobogenie deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\Users\Guest\AppData\LocalLow\AVG Web TuneUp deleted
C:\Users\qscrgnuk\AppData\LocalLow\AVG Web TuneUp deleted
C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow\AVG Web TuneUp deleted
C:\Windows\wininit.ini deleted
C:\Windows\SysWow64\AI_RecycleBin deleted
C:\Users\qscrgnuk\Documents\Optimizer Pro deleted
"C:\PROGRA~2\AVG Web TuneUp\TBAPI.dll" deleted
"C:\PROGRA~2\AVG Web TuneUp\vprot.exe" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller\18.1.10\avgdttbx.dll" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater\18.1.10\log4cplusU.dll" deleted
"C:\PROGRA~2\AVG Web TuneUp" not deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller\18.1.10" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater\18.1.10" deleted

==== Chromium Look ======================

Google Chrome Version: 39.0.2171.95 (Up to date, latest Stable version: 39.0.2171.95)


Google Voice Search Hotword (Beta) - Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Google Voice Search Hotword (Beta) - qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
SwagButton - qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Extensions\gngocbkfmikdgphklgmmehbjjlfgdemm
Itachi Sharingan Theme - qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Extensions\ichdchaceaiecialmgdaebibhcbjjocb

==== Chromium Fix ======================

C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_toolbar.avg.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_toolbar.avg.com_0.localstorage-journal deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_edu.degreesfinder.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_edu.degreesfinder.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.eversave.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.eversave.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.gradesaver.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.gradesaver.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.audienceinsights.net_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.audienceinsights.net_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.nickjr.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.nickjr.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.ask.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.ask.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_mediaservices-d.openxenterprise.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_mediaservices-d.openxenterprise.com_0.localstorage-journal deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.deals.ebay.com_0.localstorage deleted successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.deals.ebay.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}] not found

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\IE\2OJ9PI6M will be deleted at reboot
C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\IE\E1FIHOK0 will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\qscrgnuk\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=1607 folders=209 196299315 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Guest\AppData\Local\Temp emptied successfully
C:\Users\qscrgnuk\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\qscrgnuk\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\PROGRA~2\AVG Web TuneUp" not found
"C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\IE\2OJ9PI6M" not found
"C:\Users\qscrgnuk\AppData\Local\Microsoft\Windows\INetCache\IE\E1FIHOK0" not found

==== EOF on Sat 01/03/2015 at 18:08:34.56 ======================
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
CHR dev: Chrome dev build detected! <======= ATTENTION

Chrome is altered by malware, you need to reinstall it.

How is your PC behaving now?
 

Kabuto Hatake

New Member
Pricechop didn't come back today.It working just fine now. Thank you.
Should I still delete chrome and install it again?
 

Kabuto Hatake

New Member
Alright I did that now. Thank you so much for all the help. I really appreciate it. Also thank you for spending your time on helping me.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Cheers :)


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:

MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)