Operating System
Windows 10
Infection date and initial symptoms
5/10? Edge was locked/blocked. Notice appeared to call Microsoft certified techs to preserve computer info and operation. Called number, no answer. Call returned to me a few minutes later, felt it was a scam and hung up.
Current issues and symptoms
Notice appears to call Microsoft certified techs to preserve computer info and operation. Chrome was locked/blocked. Screen is blue with white print portraying the discovery of a virus. The warning overlays the page and the only alternative is to turn computer off.
Steps taken in order to remove the infection
Looked for any indications of additions of new programs. Don't have skill level to be effective.

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello and welcome,


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.