Russian Virus Mail.ru keeps opening random new tabs in chrome, firefox even when closed

Discussion in 'Malware Removal Assistance For Windows' started by rinniethepooh, Sep 6, 2017.

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  1. rinniethepooh

    rinniethepooh New Member

    Sep 6, 2017
    1
    0
    Salt Lake City, UT
    Windows 10
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    9/6/2017, it opens tons of tabs in chrome and firefox, sometimes command prompt pops up, lots of unknown processes running, installed a bunch of random extensions in chrome and changed default search engine.
    Current issues and symptoms:
    same as before,
    Steps taken in order to remove the infection:
    managed to uninstall Mail.ru and other unknown applications and remove chrome extensions, but symptoms remain
    Logs added to help request:
    • FRST.txt
    I randomly got a virus from a Russian site, it opens tons of tabs and advertisements in chrome and firefox, sometimes command prompt pops up, lots of unknown processes running, installed a bunch of random extensions in chrome and changed default search engine. Also added some random shortcuts to my desktop. Some kind of search engine and application under the name "Mail.ru" were added to my computer and while I uninstalled a russian application sharing the name from control panel, the problem still remains and I have no clue how to fix it. Any help would be appreciated it's very annoying and I'd like to use my computer again.

    Let me know if you can help or if you have any questions.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,195
    2,608
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG]Scan with Malwarebytes' Anti-Malware

    Please download Malwarebytes Anti-Malware and save it to your desktop.
    • Install the progam.
    • Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
    • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
    • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the Reports tab.
    • Double-click the Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.
     
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