Solved SafeSearch enforced by administrator in Google Chrome, cannot be removed

[celloxsaurus]

Recently hit with a virus that forces Google Chrome to used SafeSearch which cannot be changed by any means

A search of the issue led me to this forum where it seems several users have run into the same issue and were able to be helped. Any assistance would be greatly, greatly appreciated!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[celloxsaurus]

I apologize for the delay in responding. Here is the log file you requested.

edit: attempting to upload the file itself throws an error (the file is empty); here is the content of the file:


Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by Lise Marie on Fri 06/12/2015 at 21:50:16.90.
Microsoft Windows 8 6.2.9200 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Lise Marie\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

6/12/2015 9:52:22 PM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Amazon deleted successfully
C:\PROGRA~2\Errors deleted successfully
C:\PROGRA~2\SafeConnect deleted successfully
C:\PROGRA~2\The Weather Channel FW deleted successfully
C:\PROGRA~2\COMMON~1\supportdotcom deleted successfully
C:\Users\Lise Marie\AppData\Local\Component deleted successfully
C:\Users\Lise Marie\AppData\Local\StormAlerts deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-4272160834-3168868320-1750411223-1001\Software\Microsoft\Internet Explorer\SearchScopes\{632F07F3-19A1-4d16-A23F-E6CE9486BAB5} deleted successfully
HKEY_USERS\S-1-5-21-4272160834-3168868320-1750411223-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{814FEF07-4D9D-40C8-9721-59711B2045C1} deleted successfully
HKEY_USERS\S-1-5-21-4272160834-3168868320-1750411223-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{839AB207-35B9-4D10-B707-3038D88D0EDD} deleted successfully
HKEY_USERS\S-1-5-21-4272160834-3168868320-1750411223-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F4E39681-15F8-4fda-B8A3-B5C98378F2F3} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{632F07F3-19A1-4d16-A23F-E6CE9486BAB5} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Registry Fix Code ======================

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
@="C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe"
[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
@="C:\\Program Files (x86)\\Internet Explorer\\iexplore.exe"

==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\Amazon not found
C:\PROGRA~2\Errors not found
C:\PROGRA~2\SafeConnect not found
C:\PROGRA~2\The Weather Channel FW not found
C:\PROGRA~2\The Weather Channel deleted
C:\Users\Lise Marie\AppData\Roaming\Scorch_Install.log deleted
C:\PROGRA~3\eBay deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Lise Marie\AppData\Local\CRE deleted
C:\windows\SysNative\Tasks\avastBCLRestartS-1-5-21-4272160834-3168868320-1750411223-1001 deleted
C:\windows\SysNative\Tasks\avastBCLRestart_chrome.exe deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\GPT.INI deleted
C:\windows\Syswow64\GroupPolicy\gpt.ini deleted
C:\windows\SysWow64\AI_RecycleBin deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\LISEMA~1\AppData\Roaming\Mozilla\Firefox\Profiles\br8kvdch.default
user_pref("browser.startup.homepage", "https://www.google.com/?trackid=sp-006");
user_pref("browser.search.defaulturl", "https://www.google.com/search/?trackid=sp-006");
user_pref("browser.search.defaultengine", "Google (avast)");
user_pref("browser.search.defaultenginename", "Google (avast)");
user_pref("browser.search.selectedEngine", "Google (avast)");
user_pref("keyword.URL", "https://www.google.com/search/?trackid=sp-006");
user_pref("keyword.url", "http://www.safesear.ch/web/?type=ss-ff-kw&q=");

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"wrc@avast.com"="C:\Program Files\AVAST Software\Avast\WebRep\FF" [02/21/2015 03:24 PM]

==== Firefox Extensions ======================

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

==== Firefox Plugins ======================

Profilepath: C:\Users\Lise Marie\AppData\Roaming\Mozilla\Firefox\Profiles\br8kvdch.default
08ACECEB47FAF053C468D8AFE44709AD - C:\Users\Lise Marie\AppData\Local\Google\Update\1.3.27.5\npGoogleUpdate3.dll - Google Update
49D429EBF5305FC9ADD7545B7C914333 - C:\Users\Lise Marie\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll - Google Talk Plugin
6BEAD7859E8A087BE04556AB5A78855C - C:\Users\Lise Marie\AppData\Roaming\Mozilla\plugins\npo1d.dll - Google Talk Plugin Video Renderer
C899B98999270821EDFFA56044DE2377 - C:\Users\Lise Marie\AppData\Roaming\raidcall\plugins\nprcplugin.dll - Raidcall plugin
FEF9ECECFA177AEC0F7564A08394D2C8 - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll - RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit)
0ABF093757E9C827E30EC652868E5FAC - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll - RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit)
06E140A567B8DC7900173197FD059EE5 - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll - RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit)
558270B968CB82196CB8D045D13B0FF6 - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll - RealDownloader Plugin


==== Chromium Look ======================

Google Chrome Version: 43.0.2357.124

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
gomekmidlodglbbmalcneegieacbdmki - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx[12/01/2014 01:33 AM]
idhngdhcfkoamngbedgpaokgjbnpdiji - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx[11/29/2012 09:35 PM]

Avast Online Security - Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki
Chrome Hotword Shared Module - Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg

==== Chromium Startpages ======================

C:\Users\Lise Marie\AppData\Local\Fast Browser\User Data\Default\Preferences
"homepage": "http://www.safesear.ch/?type=20150609",
"startup_urls": [ "http://www.safesear.ch/?type=20150609" ],
"urls_to_restore_on_startup": [ "http://www.safesear.ch/?type=20150609" ]

C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Preferences
imaahmaaome":"E7BA8F30FD44E67901DE959C7A9CF4F576AD3A6DAB3FD14760ACB4DE9F1B84D8","nmmhkkegccagdldgiimedpiccmgmieda":"58B6BDE35EA09B8B3AA6CD267D926B7C6E8E72D53907BC34CA827D323C32D008","pafkbggdmjlpgkdkcbjmhmfcdpncadgh":"29F4C6BE6DB6D4F04B922CD88F77D6665F062E525CA7EBEC654710C5FA7D1602"}},"google":{"services":{"last_username":"873143D4F9AC99735C4AA2DE5752A36358D823698C23531FBEAF78653C2A6420","username":"AE5970C01B69F0636822443E93C8D011415E9BB340A26F608C19F104D827578E"}},"homepage":"3042A70A480F6F993D0F2714AADE08D68F4A85A195CBD151549D347C291FF33D","homepage_is_newtabpage":"F6BD04CEC1E1FBECB3E1B66497AFBC51A7E2613776ABB452C4F9D4502AEEC1A4","pinned_tabs":"21C7811A6CA1296A533EB7401FAA4D22841B769E736E4028C882B335E4CDE857","prefs":{"preference_reset_time":"A922F20D6CF2E83237784DAF430E1A142181ECED93D2647F81118D2C3BB8C3CA"},"profile":{"reset_prompt_memento":"79947232471C57AAF3BE0C4261C554C4C3F2F87539B47349D26526DF4A91595E"},"safebrowsing":{"incidents_sent":"E703B6B25254C0366E49DD7D5CAF85537446AC2595A61993C96B330E1D09468C"},"search_provider_overrides":"39AC5543DC9FF1BD42123B1E784F31FB3092D3F963DE0EEE9D68F1FF26563BFE","session":{"restore_on_startup":"CAB0A1C0598D64E57732FFC3FF391C512787D181A7BE07E0703A43769B08062D","startup_urls":"3BABF93F5300FD9E131C2EFF113091EEEEDDB468A31D8AB716390AAE1BA19974"},"software_reporter":{"prompt_reason":"32748ACDD47BD4841A6698B1E78174F5547E12B0C518D354EA86C9D528C97C33","prompt_seed":"FA66EB38B726A33AF523D8927B4CD55C4910ED3B4C21EEBA2D73D89675319B7F","prompt_version":"0F2886C329593BDFB58961F50D05B802F740678E37BFBB6B2E8FA0535A200888"},"sync":{"remaining_rollback_tries":"C566C66369E0276D3351166E703C512B4CF59B330DB1E142DD1842E9A9941FBB"}},"super_mac":"34F8FCA197626FC15B77B411D735580D142F91D7553D9963F08D04F6A322C9E1"},"session":{"restore_on_startup":4,"startup_urls":["http://www.google.com/","http://www.msn.com/?pc=AV01"]},"software_reporter":{"prompt_reason":0,"prompt_seed":"20150601","prompt_version":"3.21.0"},"sync":{"remaining_rollback_tries":0}}


==== Chromium Fix ======================

C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal deleted successfully
C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_services2.capitalone.com_0.localstorage deleted successfully
C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_services2.capitalone.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="https://www.google.com/?trackid=sp-006"
"Search Page"="https://www.google.com/search?trackid=sp-006&q={searchTerms}"
"Search Bar"="https://www.google.com/?trackid=sp-006"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="https://www.google.com/?trackid=sp-006"
"Search Page"="https://www.google.com/search?trackid=sp-006&q={searchTerms}"
"Search Bar"="https://www.google.com/?trackid=sp-006"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="https://www.google.com/?trackid=sp-006"
"Search Page"="https://www.google.com/search?trackid=sp-006&q={searchTerms}"
"Search Bar"="https://www.google.com/?trackid=sp-006"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search]
"Default_Search_URL"="http://www.safesear.ch/web/?type=20150609-155-sshome-ie-df&q={searchTerms}"
"SearchAssistant"="http://www.safesear.ch/web/?type=20150609-155-sshome-ie-df&q={searchTerms}"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Bar"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Start Page"="https://www.google.com/?trackid=sp-006"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Bar"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Bar"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search]
"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896"
"SearchAssistant"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"
{AC4B9F99-A487-485D-A33D-04DB57629A8B} Unknown Url="Not_Found"
{E9410C70-B6AE-41FF-AB71-32F4B279EA5F} Google Url="https://www.google.com/search?trackid=sp-006&q={searchTerms}"

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-4272160834-3168868320-1750411223-1001\Software\Microsoft\Internet Explorer\SearchScopes\{AC4B9F99-A487-485D-A33D-04DB57629A8B} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AC4B9F99-A487-485D-A33D-04DB57629A8B} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AC4B9F99-A487-485D-A33D-04DB57629A8B} deleted successfully

==== Deleting CLSID Registry Values ======================


==== shortcuts on All Users Desktop ======================

C:\Users\Public\Desktop\Avast Internet Security.lnk - C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Users\Public\Desktop\Avast SafeZone.lnk - C:\Program Files\AVAST Software\Avast\avastui.exe /sfzonebrowser
C:\Users\Public\Desktop\Battle.net.lnk - C:\Program Files (x86)\Battle.net\Battle.net Launcher.exe
C:\Users\Public\Desktop\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe
C:\Users\Public\Desktop\Diablo III.lnk - C:\Program Files (x86)\Diablo III\Diablo III Launcher.exe
C:\Users\Public\Desktop\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Public\Desktop\Hearthstone.lnk - C:\Program Files (x86)\Hearthstone\Hearthstone Beta Launcher.exe

==== shortcuts in All Users Start Menu ======================

C:\ProgramData\Microsoft\Windows\Start Menu\Google Chrome.lnk - C:\Program Files (x86)\Fast Browser\Application\chrome.exe http://www.safesear.ch/?type=20150609-155-ch-ur
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader XI.lnk - C:\windows\Installer\{AC76BA86-7AD7-1033-7B44-AB0000000001}\SC_Reader.ico
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk - C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Drive\Google Docs.lnk - C:\Program Files (x86)\Google\Drive\googledrivesync.exe --new_document
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Drive\Google Drive.lnk - C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Drive\Google Sheets.lnk - C:\Program Files (x86)\Google\Drive\googledrivesync.exe --new_spreadsheet
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Drive\Google Slides.lnk - C:\Program Files (x86)\Google\Drive\googledrivesync.exe --new_presentation
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hearthstone\Hearthstone.lnk - C:\Program Files (x86)\Hearthstone\Hearthstone Beta Launcher.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\About Java.lnk - C:\Program Files (x86)\Java\jre1.8.0_45\bin\javacpl.exe -tab about
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Check For Updates.lnk - C:\Program Files (x86)\Java\jre1.8.0_45\bin\javacpl.exe -tab update
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Configure Java.lnk - C:\Program Files (x86)\Java\jre1.8.0_45\bin\javacpl.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Get Help.lnk -
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java\Visit Java.com.lnk -

==== shortcuts in Quick Launch ======================

C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -
C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -

==== shortcuts After Repair ======================

C:\ProgramData\Microsoft\Windows\Start Menu\Google Chrome.lnk - C:\Program Files (x86)\Fast Browser\Application\chrome.exe

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
HKEY_CURRENT_USER\Software\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Lise Marie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Lise Marie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Lise Marie\AppData\Local\Mozilla\Firefox\Profiles\br8kvdch.default\Cache emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=46 folders=17 112702901 bytes)

==== Empty Temp Folders ======================

C:\Users\ADMINI~1\AppData\Local\Temp emptied successfully
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Lise Marie\AppData\Local\Temp will be emptied at reboot
C:\windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\windows\Temp successfully emptied
C:\Users\LISEMA~1\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\windows\serviceprofiles\networkservice\AppData\Local\Temp\Low" not deleted

==== EOF on Sat 06/13/2015 at 9:50:48.61 ======================

 

[TwinHeadedEagle]

Fix with ZOEK

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  C:\Users\Lise Marie\AppData\Local\Google\Chrome\User Data\Default\Preferences;f
  chrdefaults;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[celloxsaurus]

Here is the newest logfile. I was able to successfully upload the file this time, without error.

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[celloxsaurus]

Everything is working great now. Safesearch no longer runs when I try to do a search. All of the scans/fixes also appear to have fixed another problem I was having with an msn tab automatically popping up every time I opened chrome. Thank you for all of your help and guidance!

 

[TwinHeadedEagle]

Cheers


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle