Samsung Maintenance Mode protects the personal data on your phone while it's under repair


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Aug 17, 2014
When we send our phone to the service center for repair, it can be very easy for repair technicians to see our personal data such as text messages, contacts, photos, and videos. [...]

Samsung is trying to avoid this risk by introducing Maintenance Mode, which allows users block access to their personal information when they send their device in for repair.

"Our whole lives are on our phones, from credit card information to family photos. With Maintenance Mode, we are giving extra reassurance that Galaxy users can keep their privacy, even if they hand their phone to someone," according to Seungwon Shin, VP and Head of Security Team at Mobile eXperience Business at Samsung Electronics. "This is just the latest example of our constant efforts to introduce new ways to make people feel safe and in control, so they can explore new mobile experiences with peace of mind, knowing we have their back."

Samsung Maintenance Mode
How to activate Maintenance Mode | Image via Samsung


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Sep 13, 2022


Maintenance Mode was successfully trialed on the Galaxy S21 series in Korea in July and then launched in China in September 2022. It launches globally today, gradually rolling out over the next few months on select models running One UI 5. The rollout will continue throughout 2023, with availability expanding to more Galaxy devices. Stay tuned for more information on local availability.

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