Status
Not open for further replies.
System logs
I did not upload the FRST.txt logs

DenVali

New Member
My company's server was encrypted with ransomware [decryptoperator@qq.com].

I wrote to him in the mail [decryptoperator@qq.com]. He demanded $ 7,000 from me. This is a very large amount but I paid it. But after receiving the money he stopped responding to me. There are a lot of important files of my company on the server.

Please help me. What needs to be done to return my files? He does not answer me.
Is there any way to return files?
 

Attachments

nasdaq

Moderator
Verified
Staff member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Navigate to this topic.

Submit a sample of the compromised files for their review.
They will reply and let you know what you are dealing with.

From what we know now, your files are not recoverable.
Your only solution would be to restore the files from a good backup if you have one.

The compromised files can be transferred to a CD or Flash drive.
Should a solution be found in the future you may be able to restore them.

Good luck.
<<<>>>
 
Status
Not open for further replies.