Status
Not open for further replies.

Luiz Lima

New Member
I was attacked yesterday by 10/30/2019 by ransomware and all my .coot files already used some programs to decrypt, but I was unsuccessful. I am an ordinary user. I would like your help. The programs I used were STOP/DJVU and about 3 I don't remember. The cybercrime email is salesrestoresoftware@gmail.com. thanks
 
Last edited by a moderator:

Cortex

Level 13
Only thing I can find is an Emsisoft decryption:

It may not work, or you may have tried it? Your other option as I see it is to either pay the ransom which may or not work, if a person encrypts your files & them blackmails you to have them restore, they are certainly not reliable. Or re-install Windows from scratch & restore files backed up which you maybe don't have - I's a dreadful situation to be in. Others may give more help?

 
Last edited:

nasdaq

Moderator
Verified
Staff member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your infection is a new variant of the Ransomware.
It's probably impossible to restore your files with the Emsisoft Decryptor.

Your only option is to restore your files from a good backup if you have one.
===

If you have any problems with the computer since this infection execute this program.
I will see what I can do to help.

[/b][/b]Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Attach Files.
Navigate to the location of the File.
Click the file. It will appear in the reply section.
Click the Post Reply button.

Please post the logs for my review.

Let me know what problems persists.

Wait for further instructions
 
Status
Not open for further replies.