JB007

Level 18
Verified
Hello,
I'm trying SHP since 3 days and I just noticed that when I type with my keyboard I get wrong letters !
For exemple, typing "SOPHOS" on Cortana and I get "YD5DXK" !!!
I also encounter the same problem on a site when I want to enter my password, and when I want to save and name a file after using screenshot.
Can you help me ?
Thanks in advance.
BF92RVZE.PNG
 

Evjl's Rain

Level 44
Verified
Trusted
Content Creator
Malware Hunter
it's normal for anti-keylogger softwares
they mess up with typing softwares
they are useful for Latin words only. Other languages which have different letters might have problems

you should disable this function in order to type in your language. Same for my language
 

JB007

Level 18
Verified
it's normal for anti-keylogger softwares
they mess up with typing softwares
they are useful for Latin words only. Other languages which have different letters might have problems

you should disable this function in order to type in your language. Same for my language
Hello @Evjl's Rain
Thanks.
I'm typing in French (a Latin language) and I have also installed SHP on a second PC and I did not have the same problem...
 

Evjl's Rain

Level 44
Verified
Trusted
Content Creator
Malware Hunter
Hello @Evjl's Rain
Thanks.
I'm typing in French (a Latin language) and I have also installed SHP on a second PC and I did not have the same problem...
but there are some letters not in english words so there might be issue
anti-keylogger should be enabled only when you type your bank account and password

hitmanpro.alert uses newer version than itself in SHP so there can be new bugs
IMO, HMP.A does more harm and more incompatibility issues than what it claims to protect your PC

It caused too many headaches for me in 1 week of using it although I won 1-year license giveaway. I put it to my banned product list
 

Cortex

Level 13
There was an issue with HMP.Alert with ESET (english) recently (among other things) which has been fixed, from the info on Wilders they are doing a full revamp on the Key Encryption which maybe will filter down to the Sophos product shortly?
 

blackice

Level 13
Verified
I found the key encryption issues depended completely on the software. In browsers there were no issues, except when you went to save a file. Then you had to save it with some garbage that it typed and then change the name of the file after it was saved.
 

Slyguy

Level 43
HMP-A really doesn't seem to be getting any development any longer. June was the last update, that is quite long.

I wonder if they aren't devoting much resources to it since Sophos bought them and are working more towards integrating the tech into their other offerings?
 

Cortex

Level 13
HMP-A really doesn't seem to be getting any development any longer. June was the last update, that is quite long.

I wonder if they aren't devoting much resources to it since Sophos bought them and are working more towards integrating the tech into their other offerings?
Mine has updated 2 or 3 times in the last few weeks along with a new section in 'Risk Reduction' - 'Process Protection' (from memory) there is some info on Wilders regarding this - HMP.Alert can be a pain at times but most of the times esp recently causes me few if any problems - Of course its always personal choice.
Edited:
 

JB007

Level 18
Verified
Hello,
I contacted again SOPHOS support and got this answer:

"Thank you for contacting Sophos Home support.
I understand you are experiencing an issue where multiple fields are having random characters entered into them when you try to type something else. I would be happy to assist with this.
The problem you are experiencing is a known issue, which we are currently looking into:
The following page will go over this issue, and a couple of different steps to resolve it:
While I do not have an exact time frame for when this will be resolved, the developers are aware of the issue and working on a solution."

So if my understanding is good, the only solution is to disable the keylogger protection:( I am really disappointed:(
Accordingly I am now thinking to request a refund of my subscription, because when I buy a software or anything else, it's not to have only the possibility of a partial use.