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Sophos Home Premium - Wrong letters when I type with my keyboard
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<blockquote data-quote="JB007" data-source="post: 832655" data-attributes="member: 52732"><p>Hello,</p><p>I contacted again SOPHOS support and got this answer:</p><p></p><p>"Thank you for contacting Sophos Home support. </p><p>I understand you are experiencing an issue where multiple fields are having random characters entered into them when you try to type something else. I would be happy to assist with this.</p><p>The problem you are experiencing is a known issue, which we are currently looking into:</p><p>The following page will go over this issue, and a couple of different steps to resolve it:</p><p>[URL unfurl="true"]https://support.home.sophos.com/hc/en-us/articles/360029663072-Windows-10-1903-Keylogger-protection-can-sometimes-incorrectly-encrypt-keystrokes-in-applications?source=search[/URL]</p><p>While I do not have an exact time frame for when this will be resolved, the developers are aware of the issue and working on a solution."</p><p></p><p>So if my understanding is good, the only solution is to disable the keylogger protection<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite111" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" /> I am really disappointed<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite111" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" /></p><p>Accordingly I am now thinking to request a refund of my subscription, because when I buy a software or anything else, it's not to have only the possibility of a partial use.</p></blockquote><p></p>
[QUOTE="JB007, post: 832655, member: 52732"] Hello, I contacted again SOPHOS support and got this answer: "Thank you for contacting Sophos Home support. I understand you are experiencing an issue where multiple fields are having random characters entered into them when you try to type something else. I would be happy to assist with this. The problem you are experiencing is a known issue, which we are currently looking into: The following page will go over this issue, and a couple of different steps to resolve it: [URL unfurl="true"]https://support.home.sophos.com/hc/en-us/articles/360029663072-Windows-10-1903-Keylogger-protection-can-sometimes-incorrectly-encrypt-keystrokes-in-applications?source=search[/URL] While I do not have an exact time frame for when this will be resolved, the developers are aware of the issue and working on a solution." So if my understanding is good, the only solution is to disable the keylogger protection:( I am really disappointed:( Accordingly I am now thinking to request a refund of my subscription, because when I buy a software or anything else, it's not to have only the possibility of a partial use. [/QUOTE]
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