South Yorkshire police threat to pay money for illegal use

[rhinocharge1]

I cannot access any screens except this page threatening me if I fail to pay. What seems different is that I cannot get f8 or shift f8 to get to safe mode. This means I cannot do anything at all with my desktop. I have used my iPad 2 to post this.

I would be very grateful for help with this.

 

[Fiery]

Hi rhinocharge1 and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For 64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a USB/flash drive.</li>

<li>Plug the flashdrive into the infected PC.</li>

<li>Enter <>System Recovery Options</>.</li>

<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>

<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <>Command Prompt</></li>
<li>In the command window type in <>notepad</> and press <>Enter</>.</li>
<li>The notepad opens. Under File menu select <>Open</>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <><span style="color: #ff0000;">e</span>:\frst64</> and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close the message.
<li>Type exit</li>
<li>Please copy and paste FRST.txt in your next reply</li></li>
</ol>
</ul>

 

[rhinocharge1]

Ransom Police virus on Windows 8 pc

I am a newbie and would appreciate advice regarding the infection on my windows 8 toshiba desktop.

I cannot access any screens after booting up. I am taken to the login screen in windows 8 and after login to the Cheshire police authority screen with my webcam enabled.

I have tried to enter the safe boot menu up by using f8 or shift f8 but not bee successful. Hence I cannot do anything, what do I do now?

Thanks in advance for any help.

 

[rhinocharge1]

Hi Fiery

Thanks for advice

I cannot get into the BIOS using f8, I am pressing f8 continually after powering up the pc but it goes straight to the login screen.

Please advise.

 

[Fiery]

Ah, please try this.

Download the following three programs to your desktop :

1. WiNTBootIc
2. Windows 8 64bit RC
3. Farbar Recovery Scan Tool x64

Extract wintoboot to your desktop
Insert a USB drive of at least 1GB
Run Wintoboot

Drag and drop the Windows 8 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing

It will let you know when it is done
Then copy FRST to the same USB

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.

Select the language on this screen and keyboard on the next

Select the Trouble shoot option

Select Advanced option

Select Command prompt

At the command prompt type the following :

• notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst64.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
  
  
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.