Karim Nori

New Member
Virus removal tool cannot find the ad-ware generator files and ad-ware removal tool only removes the ad-ware and not the generator and therefore the ad-ware reappears when computer is restarted (after removal with ad-ware removal tool).

I have scanned my computer using AdwCleaner multiple times and it picks up that adware is present however after each cleanup, when the computer is restarted, the adware appears again. I have used the avast virus scan and removal tool and it has been successful in removing some files linked to the adware generator however for a few files that the tool has picked up, i am unable to delete them or move them to chest and the error message reads 'The system cannot find the file specified'. I have looked at solutions you provided to other users who had the same issue however i wasn't sure wether the methods applied specifically to each user or generally. I would appreciate your help greatly.
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,

Please uninstall: Driver Booster 4.2


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
I need you to uninstall Google Chrome and delete browsing data by checking the box after clicking Uninstall.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Please uninstall Chrome again and after that delete following folders:

%localappdata%\Google
Program Files Google folder

Then install Chrome again.
 

Karim Nori

New Member
There is no Google folder in the program files folder but there is one in the %localappdata% folder. what should i do?