Stuck in flight mode & Cortana disabled, unable to run Malawarebytes

[Eagle Fox]

Hi guys
Windows 10 Asus laptop is unable to access internet, unable to run Malwarebytes, Windows firewall turned off, stuck in flight mode, Cortana search function also disabled. I've been accessing the internet on a separate laptop and copying across FRST, RKill and AVG file reports, attached. Have literally tried everything following MT guides, including using Kaspersky Rescue Disc but nothing. I would reinstall the Asus system files if a) knew what i was doing and b) had said files. Ahem.
Thanks and hope you can help...

 

[TwinHeadedEagle]

Hello,


Is this your PC?

 

[Eagle Fox]

No it's an Asus laptop and logs were copied over by USB to a separate laptop as no internet

 

[TwinHeadedEagle]

I don't understand. Who is the owner of that laptop?

 

[Eagle Fox]

Me

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Eagle Fox]

Thanks. Fixlog attached

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[Eagle Fox]

Cortana is back but no change otherwise. Still locked out of Security and User Accounts section of Settings.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Eagle Fox]

Hi - sorry for the delay, I've been away all weekend. Logs attached
Thanks

 

[TwinHeadedEagle]

Can you create a new user to see if everything works there?

 

[Eagle Fox]

Nope

 

[TwinHeadedEagle]

I think it is the best to reset that system and stop wasting time.

How to Reset Your Windows 10 PC

 

[Eagle Fox]

It wouldn't let me in to the Recovery menu initially trough the usual settings route. Managed to get in by running msconfig command prompt but after going through the motions I get a message saying theee was a problem resetting your PC No changes were made.

I've copied all the files I need off this laptop now as I'm almost resigned to losing it

 

[Eagle Fox]

Don't know if this helps but I tend to get the following message on start up and whenever I try to changer user account or security settings:

This app can't open. Microsoft Edge can't open using the built in administrator account sign in with a different account and try again.

It's almost as if there is a hidden user admin account blocking any changes.

 

[TwinHeadedEagle]

I have no idea what is that and I told you what is the best action to do. If you can't perform reset option then you'll need to use installation disk and to wipe whole system and install again.