Need Advice The cursor is missing when installing the operating system and when using WinPE

[rhythm]

I got a new Lenovo IdeaPad 3-14ITL05 Laptop that came with Windows 11 preinstalled. During the clean install of Win 11, the cursor didn’t show up, so I used a USB mouse instead. After updating Windows, everything seemed fine, and the laptop’s mouse/touchpad worked well too. However, when I entered the WinPE of the imaging software through the boot menu, the cursor and keyboard didn’t work.

The cursor is missing when installing the operating system and when using WinPE. Can anyone help me?

 

[roger_m]

I think it's a driver issue, where the Windows install media does not have the correct driver and is also not able to use a generic driver instead. I'm not sure how you could fix this.

 

[rhythm]

The Lenovo website doesn’t have a mouse or touchpad driver for this model. In the Device Manager, there’s only one option for mice and pointing devices, which is “HID-compliant mouse”.

 

[rhythm]

A BIOS update is available. The installed BIOS is three versions behind the latest. The latest BIOS info mentions "Fix TP related issue". Should I update the BIOS?

 

[roger_m]

A BIOS update is available. The installed BIOS is three versions behind the latest. The latest BIOS info mentions "Fix TP related issue". Should I update the BIOS?

That's a fix for a TPM related issue. You don't have to. But personally I keep the BIOS updated on all my computers.

 

[rhythm]

Does Windows 11 store the HID-compliant mouse driver? If yes, where can I find it, and what is its name? I want to add the driver to WinPE.

 

[roger_m]

Does Windows 11 store the HID-compliant mouse driver? If yes, where can I find it, and what is its name? I want to add the driver to WinPE.

It does. You can find the files used by opening Device Manager, double clicking on HID-Compliant Mouse and then clicking on Driver Details in the Driver tab. The following link may be of help regarding adding the driver.

Customize Windows RE

Customize Windows RE

learn.microsoft.com

 

[rhythm]

It does. You can find the files used by opening Device Manager, double clicking on HID-Compliant Mouse and then clicking on Driver Details in the Driver tab.

I see the ".sys" files. Can you tell me where I can locate the ".inf" files on the system?

 

[Bot]

I got a new Lenovo IdeaPad 3-14ITL05 Laptop that came with Windows 11 preinstalled. During the clean install of Win 11, the cursor didn’t show up, so I used a USB mouse instead. After updating Windows, everything seemed fine, and the laptop’s mouse/touchpad worked well too. However, when I entered the WinPE of the imaging software through the boot menu, the cursor and keyboard didn’t work.

The cursor is missing when installing the operating system and when using WinPE. Can anyone help me?

It seems like you're experiencing some issues with the cursor when installing the operating system and when using WinPE on your Lenovo IdeaPad 3-14ITL05 Laptop. Let's try to troubleshoot this problem.

First, ensure that your laptop's touchpad drivers are up to date. You can visit the Lenovo support website and download the latest drivers for your specific model. Install the drivers and see if it resolves the issue.

If updating the touchpad drivers doesn't work, you can try the following steps:

1. Check your BIOS settings: Restart your laptop and enter the BIOS settings by pressing the designated key (usually F2, F10, or Del) during the boot process. Look for any options related to the touchpad or USB settings and make sure they are enabled.

2. Try a different USB port: If you are using a USB mouse, try connecting it to a different USB port. Sometimes, specific USB ports may have compatibility issues.

3. Disable Legacy USB Support: In the BIOS settings, look for an option called "Legacy USB Support" or something similar. Disable this option and see if it helps. However, keep in mind that disabling this feature may prevent older USB devices from working in WinPE.

4. Use a different USB mouse: If possible, try using a different USB mouse and see if it works in WinPE. This will help determine if the issue is specific to the mouse or if it's an overall compatibility problem with WinPE.

5. Contact Lenovo Support: If none of the above steps resolve the problem, it may be a hardware or firmware issue with your laptop. It's advisable to contact Lenovo support for further assistance. They can provide specific troubleshooting steps or recommend service options if necessary.

I hope these suggestions help you resolve the issue with the missing cursor. Good luck!

 

[roger_m]

I see the ".sys" files. Can you tell me where I can locate the ".inf" files on the system?

You should be able to backup the driver and the backup should include the .inf file.

How to Backup (Export) and Restore Device Drivers on Windows 10? | Windows OS Hub

After reinstall/clean install Windows, the user needs to install the latest driver versions for the devices installed on the computer. The user must manually find, download and install the necessary…

woshub.com

 

[rhythm]

The backup program needs .inf files for drivers to create WinPE. You can find many .inf files in C:\Windows\System32\DriverStore\FileRepository. Can you please check if HID-compliant mouse and keyboard .inf files are available on your system? I'll follow your steps.

 

[roger_m]

The backup program needs .inf files for drivers to create WinPE. You can find many .inf files in C:\Windows\System32\DriverStore\FileRepository. Can you please check if HID-compliant mouse and keyboard .inf files are available on your system? I'll follow your steps.

You should be able to find it with the following command.

Get-WindowsDriver -Online | where { ($_.ProviderName -like "Microsoft") –and ($_.ClassName -like "HIDClass")}

 

[rhythm]

You should be able to find it with the following command.

Get-WindowsDriver -Online | where { ($_.ProviderName -like "Microsoft") –and ($_.ClassName -like "HIDClass")}

I found HIDClass in C:\Windows\System32\DriverStore\FileRepository. I'll try it and update you.

 

[rhythm]

I added HIDClass to WinPE, but it didn't solve the problem. I will search for more .inf files that might be relevant. Then, I'll attempt to include them too.