SOLVED Trojan:VBS/Mutuodo.A

Discussion in 'Malware Removal Assistance For Windows' started by Jon, Dec 5, 2017.

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  1. Jon

    Jon New Member

    Jan 15, 2014
    32
    0
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    11/23/17
    Current issues and symptoms:
    after downloading and installing a winrar program. It was from a site I thought was secure and have used many times in the past.
    Steps taken in order to remove the infection:
    unknown update notice trying to install Chromium on the system today on windows edge a message popped up while checking email claiming to be from windows saying system is infected do not turn off or reboot could dmg system with a toll free number to contact windows (did not call seemed like a scam)
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    • I did not upload the FRST logs (I understand that this will increase the time need it to clean-up the PC)
    After the warnings went up I immediately did a full scan of defender and followed its prompts to window site to another scan I can't remember but it came up clean Windows defender said it quarantined virus and no other threats detected

    I then downloaded a free copy of malwarebytes ran scan it came up with several pup and a malware file. had it all removed. rebooted system and repeated process until all scans came up clean.

    have repeated these scans since then all are coming up clean.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  3. Jon

    Jon New Member

    Jan 15, 2014
    32
    0
    Ran the scan as per your request here is the fixlog
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    How is the situation now?
     
  5. Jon

    Jon New Member

    Jan 15, 2014
    32
    0
    So far so good with the update for chromium, but those update requests were rather sporadic since 11/23

    The warning on edge was a first time received when I decided to contact you all.

    I think it was about 1-2 weeks between the first chromium update request and the second.

    I will use system normal and monitor for 2-3 weeks. or contact immediately if issues should reoccur before the end of that time frame with a final analysis.

    Thank you all so much for your help so far. Hopefully you will not hear back from me before the 3 week marker. ;)
     
  6. Jon

    Jon New Member

    Jan 15, 2014
    32
    0
    I just wanted to give a followup like I said after watching the system and using it like normal for the past 3 weeks. I am happy to report no pop ups of any sort from the issues I was having before. Thank you all for your help and all you do!(y):D(y)
     
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