Q&A Uninstalling Zemana leaves Drivers behind?

  • This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Evjl's Rain

Level 32
Verified
AV-Tester
Apr 18, 2016
2,123
Operating System
Windows 8.1
Installed Antivirus
Avast
#2
Uninstalled Zemana Anti-Malware Premium about 3 months ago, but I discover the drivers are still loaded into Windows 10.

Zemana leaving drivers behind is normal?

View attachment 132138 View attachment 132139
I and a few users also posted 2-3 threads here about this and never get a proper answer
we have to use autoruns to disable those 2 drivers -> reboot -> delete .sys files manually. Uninstallers seem to be uneffective
 

AtlBo

Level 24
Dec 29, 2014
1,380
Installed Antivirus
Qihoo 360
#6
Comodo Programs Manager might get them. It finishes program removals during boots. Only trouble is that the programs should be installed for Windows 7 mode. Then make sure all the .exes (application files) in the CPM folder are set to run in Win 7 mode. Also, set all of them to "Run as administrator" at the same time if you use a limited account. CPM is underrated I feel.
 
Feb 7, 2014
1,302
#7
The Claim that revo uninstaller pro doesn't remove the drivers is false,may be on his or her pc but on mine revo removes everything.
Revo must be configured properly first of all, because straight out the box usage does not produce full power.
 
Likes: ispx
Apr 1, 2015
253
Operating System
Windows 10
Installed Antivirus
Kaspersky
#8
The Claim that revo uninstaller pro doesn't remove the drivers is false,may be on his or her pc but on mine revo removes everything.
Revo must be configured properly first of all, because straight out the box usage does not produce full power.
Please elaborate on proper settings? Serious question BTW, just curious. Thanks.
 
Likes: DardiM
Oct 14, 2016
80
Operating System
Windows 10
Installed Antivirus
Kaspersky
#10
JV 16 Power Tools worked out fine for me to clean leftovers.
Just take care when using this (advanced) application and backup your Registry before proceeding !
 
Last edited:

tonibalas

Level 39
Verified
Sep 26, 2014
2,845
#11
I also have used Revo pro to uninstall Zemana AM and just checked the drivers.
There is no ZAM driver left.
But after uninstalling it i opened regedit and deleted some registry keys that were left behind.
 
Likes: DardiM

Evjl's Rain

Level 32
Verified
AV-Tester
Apr 18, 2016
2,123
Operating System
Windows 8.1
Installed Antivirus
Avast
#12
This is the screenshot of Revo 3.1.8 with the latest database
First it uninstalled using the official unistaller -> I chose Advanced leftover scan in Revo -> The driver still persists, Advanced scan cannot find the .sys file in "drivers" folder

What's the problem? I also have the portable version. However, Revo should also detect .sys file

I don't know what else to tweak Revo
 
Last edited:

Spawn

Administrator
Staff member
Jan 8, 2011
16,675
Operating System
Windows 10
Installed Antivirus
Microsoft
#13
we have to use autoruns to disable those 2 drivers -> reboot -> delete .sys files manually. Uninstallers seem to be uneffective
I will try this, I also found leftover Files from AntiLogger Free on my system.

The manual method is always the better option, because I don't think I will use Revo Pro just to remove a few files. @Evjl's Rain Did you restart after uninstallation with Revo and is that Pro or Free?

Thanks for the suggestions given the in this thread. :)
 

Evjl's Rain

Level 32
Verified
AV-Tester
Apr 18, 2016
2,123
Operating System
Windows 8.1
Installed Antivirus
Avast
#14
I will try this, I also found leftover Files from AntiLogger Free on my system.

The manual method is always the better option, because I don't think I will use Revo Pro just to remove a few files. @Evjl's Rain Did you restart after uninstallation with Revo and is that Pro or Free?

Thanks for the suggestions given the in this thread. :)
I think I restarted but it always persisted. ZAM.trace and ZAM.krnl.trace kept creating themselves after 2 minutes even after ZAM was uninstalled (drivers were not yet deleted)
 
Aug 31, 2016
538
Operating System
Windows 10
Installed Antivirus
Default-Deny
#15
I will try this, I also found leftover Files from AntiLogger Free on my system.

The manual method is always the better option, because I don't think I will use Revo Pro just to remove a few files. @Evjl's Rain Did you restart after uninstallation with Revo and is that Pro or Free?

Thanks for the suggestions given the in this thread. :)
If you want to remove the driver completely manually then:

Go to command prompt and type:

sc stop ZAM_Guard
sc delete ZAM_Guard
del c:\windows\system32\drivers\zamguard64.sys
 

pablozi

Level 22
Verified
Jun 14, 2011
1,181
Operating System
Windows 10
Installed Antivirus
Norton
#17
It is a bit pity that product cannot be uninstalled properly without using 3rd party tools, playing with the registry or looking manually in system folders.
Zemana should really improve their product and instead of removing functions from ZAM/ZAL they should polish their default uninstaller or provide an extra cleanup tool like Emsisoft for example.
 

DardiM

Level 26
Verified
AV-Tester
May 14, 2016
1,567
Operating System
Windows 10
Installed Antivirus
Kaspersky
#18
Question - Zemana dropped files
=> how to remove the services

+

About activity even with a portable version
I think I already explained the purpose of trace files. They log Zemana activity and help us solve the bugs. They will always be there. What we can do is to move them to some non-visible location.
But when we uninstall the program, strange behavior.
 
Last edited: